9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Becky D
5 stars04/10/2024
Great company to deal with. I ordered a set of hearing aids and wasn't sure how to set them up. I called their customer service and they walked me through it.
PulseTV Response
04/11/2024
Thank you so much for taking the time to compliment. We strive for great customer service so this really uplifting! We really have some of the best customers too. I love talking to them.Review from POH L
5 stars12/07/2023
I have ordered from ******** since 2016 & have never had a problem. Shipping is always very fast & if something did not work, they very promptly send a replacement without any hassle. Their customer service is excellent and goes above & beyond to resolve any issues. Their prices are very competitive & they have a huge array of items to offer.I would strongly recommend PULSE TV.PulseTV Response
01/19/2024
Thank you so much; we strive for Great customer service and satisfaction.Thanks for taking the time to let others know. Word of mouth IS the best advertisingReview from Gayle A
5 stars11/25/2023
I've never had a problem with *******. Deliveries always arrive in time and everything is as described. I've been a customer for several years and hopefully will be one for many years to come.PulseTV Response
11/27/2023
Thank You *****,Thanks for taking the time to post this. We always appreciate feedback from our customers but taking the extra step here makes an impact for everyone to see. Much appreciated and always give us a call if we can be of more help. We have lots of great deals especially at this time of year. Have a good holiday season.Review from Jeffrey W
1 star05/24/2023
This company sold me a shiatsu massager that broke and tore in a matter of 3 years. This company stated that the product was genuine leather when it fact it was not real leather. The company would not do anything in good faith and the manufacturer would not either. I used to order things from them and rarely had a problem and when I did, they fixed it. This time they would not take any responsibility. Immediately closed my account and would no longer order from them again.PulseTV Response
05/25/2023
Hi *******,We hate to lose a good customer; But we can not guarantee anything for life. We go way above and beyond for our customers (as you noted). We will extend the 60 day return policy up to a year; after that we would refer you to the manufacturer. We also work with a warranty company where you can purchase an extra year . but as you said it has been 3 years. Again Sorry to see you go but there is nothing more we can do for a purchase from 3 years ago.Review from Zegeye A
1 star04/23/2023
PilseTv offered their customers that they give away an earbud for free so long as ee cover for the shipment. The shipment cost for the tiny package was $11.98. The earbud functions only when it's 100% charged. Few minutes of operation it starts loosing connection and starts chopping. I wrote a review at ******* website. I expressed my disappointment with the device and *******. No wonder that they are giving it away. This device has no value. It does not work. They never published my review. Any legit business will post any honest review of a verified purchaser. But not *******. How is it possible that other customers make decision if only able to view 4 and 5 stars review? Where are the true and honest reviews.PulseTV Response
04/28/2023
HI ******,
The review was not a review of the product it was about the store so really a need for customer service. Which we would then handle the issue. We only post actual reviews of the product (positive or negative) You were refunded the shipping costs you paid because your earbuds did not work. We have been selling these for years and sold hundreds. All manufacterers have defects; You judge the store by how they handles the issue. I am sorry you received a defective pair. ******* will always rectify with customer satisfaction as soon as we know of the issue. Always call if you have any questions or problems.
Again sorry for the problem. If you need more help feel free to contact me directly.
*********************
Head of Customer Service
*****************************
********************
MonFri 8am 5pm CSTReview from Lisa K.
1 star02/22/2023
Cell phone charger cords fell apart within two months. They counted date of order instead of date of delivery which was over two weeks from date of order as part of their 60 day refund as if the were doing me a favor. The shipping to me was $7+. They want me to pay shipping back of two junk items to get a credit not to my credit card because they said there were laws but for a future purchase which would maybe equate to $10 in the end. Considering I wont buy anything from ******* again its worthless. Thats the game. Shady. Selling Knock off junk and making money on shipping fees. Be careful. I do not recommendPulseTV Response
02/23/2023
Hi ****,I am sorry for the unusual experience. This is not our usual. We pride ourselves in great customer service. 1st at Christmas our return policy is extended. and Normally we would offer you a store credit for the product and you do not need to return. Which is what I am doing today. You do NOT need to send the items back. Sorry the cords fell apart. We've sold these for a while and never had that happen. All MFG have defective, but how the store handles it is how you judge the store.Again I apologize and will email you through your order showing the store credit.Review from SUSAN A
4 stars04/26/2022
I was giving the umbrella that goes in your windshield to keep the heat out which it does great there but I've had it since Christmas and I've only used it maybe 10 times. The umbrella is coming apart. I can't use it anymore because it's going to scratch my inside of my car.PulseTV Response
04/27/2022
Hi *****,Sorry to hear of the issue; however I see NO order for that product from *******. Perhaps you have the ***********; or could it be under a different name?Review from Lacy
5 stars09/04/2021
I ordered several items which were heavily obscure and discounted. I was pleasantly surprised that I received everything very quickly. I thought that it would take weeks. My only disappointment was the "surprise" package that I ordered for $1.99. Of the three items that came in it, I could only readily use one. The movie DVD will be donated to Goodwill as it wasn't one that I sought and I stream, use On-Demand, or watch .mp4 files downloaded on devices. I was otherwise highly pleased.PulseTV Response
09/07/2021
Thanks for taking the time to share your experience. We value your feedback.. I will have this added to other testimonials on our site. Since you are new to PulseTV; Welcome, we appreciate your business. If you ever have a question or need help we are here 8-5 CST Mon - Fri and we have 24 hour ordering. ************. Thanks for your order hope to see you soon ;o)Review from CM D
5 stars08/25/2021
Ordered alot from PulseTV. Never had a problem. **************** is nice and very prompt. Packages are always well packed and never had anything break.
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