Business ProfileforZerla Properties

I rented from Zerla Properties, ZP, from 6/11-12/23. A dripping sound began the summer after previous HVAC work. I was told it was condensation & it would burn off, it did not. In 2022 water fell from the ceiling. My unit was checked in 8/23; new piping was needed & was told someone should have checked sooner. In 11/20 my dishwasher was removed. New flooring was possible. I was to be contacted, was not. I reminded ZP of a replacement often. The 1st attempt was an open box. The dishwasher was replaced after 33 mos. In 10/22 I saw urine flowing down in the gap. Instead of ZP handling that night, I was told to. The washing machine was repaired twice & down for multiple mos. Not reimbursed for making alternative accommodations, sec 6 states that is not an option. Leniency was expected of me because of Covid. I was told in 8/23 that parts were ordered to fix a door. It was fixed after I moved out. Charged for known issue. I typed my 60-day notice. The deposit return denial was 2 pages by hand, by multiple people. No actual costs were itemized, only listed what was “done.” The letter contained numerous errors: the date to remit additional funds by: 02/15/20, a date over 3 yrs past, the address & the date work was “done,” 1 year prior to moving. I called to discuss. When ZP thought I disconnected I was called a derogatory name to a 3rd party. A move out inspection is to be done by lessor & lessee before the contract ends, not done. Only sec 2 has that an agent of the lessor can do so, sec 5 & others do not. Letter received stated that all full leases are identical, they are not. Parts changed: sec 2, Term of Lease 2 areas added wording & changes to sec 4 Visitors-Extended Stays of the attached Apartment Rules started in 2014 & sec 7 Repairs added wording in 2018. The 2012 lease shows 0 increase paying mo-to-mo, later leases do. The landlord stated extensive work was done. Before & after pics never provided. If you rent from Zerla Properties, you do so at your own risk.