ComplaintsforApplied Systems Inc.
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called in to Applied Systems in August 2022. I asked to cancel all of our users, except for one. That one was to have (read only) access. The man I talked to was very helpful. He logged in to our system and did everything I asked. I asked if there was anything else we need to do. He said no. The next month we were charge the full amount again. So I called in again and was told I need to send the person that I was currently on the phone with an email to make the changes....... So on 10/25/22 I sent an email to cancel all users, we no longer wanted their service. I did not want to be charged again. They cancelled our service on 10/25, and took away all of our access to Applied Systems. But they charged the full amount again for November. I have called, emailed. The only answer I get is that we were set up for EFT. So they took out one more month and do not give refunds. I do not see how a company can charge you for a service that you do not have, because the billing was EFT. I should be refunded for the change in users and for the month they took out after our service was cancelled.Business response
12/19/2022
Applied Systems is unable to respond in detail to Complainant as he has failed to provide sufficient information to identify his account. Complainant will need to provide his business name and Client ID.
**********************, however, responds generally that we have an official process for cancellations, including reaching out to our billing team or the customer's sales representative. We would encourage Complainant to take those actions rather than contact Support. We look forward to resolving the matter between our businesses.
Customer response
12/20/2022
Complaint: 18600981
I am rejecting this response because:
Sincerely,
*******************I have contacted support a number of times. Support refers me to my sales rep. I have called and emailed my sales rep. many many times. I am either told that they do not give refunds or they do not respond at all.
Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I cancelled my service with Applied Systems in writing, and received confirmation. I was assured that my account would be cancelled effective 3.1.2022.I was billed for services for the period of 3.1.2022 - 3.31.2022 - I reached out to billing to let them know about the error. No response. I called, emailed, etc. multiple times. No response. I then reached out to my account manager. No response. I was ************ for services for the period of 4.1.2022 - 4.30.2022. Same thing. No response. I am NOT asking for BBB to help get my money back. I will deal with that. Applied Systems is known throughout the **************************** industry as being a fraudulent company. Many peers on many user groups have had dealings with this company that are similar to mine. We are all small business owners, and there is nothing we can do. Nobody cares about our issue with this large company. We are powerless. We need someone to care for the "little guy" as none of us are capable of fighting this large tech company that is taking advantage of main street local family owned businesses. I am not alone in fighting this. There are many others. Please someone help us.Business response
03/29/2022
Dear Sirs,
We have reviewed the complaint. The request for refund has already been processed and we view the matter as closed. Applied invoiced his account in error. **************** contacted our offices on March 18 requesting a refund for the overpayment and we processed that request the same day. **************** should already see the funds in his account.
Applied views the matter as closed.
Sincerely,
*****************************
Senior Corporate Counsel
Applied Systems, Inc.
Customer response
04/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.