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          Find a Location

          Baxter Credit Union has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Baxter Credit Union

              340 N. Milwaukee Ave Vernon Hills, IL 60061-1533

              BBB Accredited Business

            • Baxter Credit Union

              415 S Main St Crystal Lake, IL 60014-6204

              BBB Accredited Business

            • Baxter Credit Union

              1 Baxter Pkwy Deerfield, IL 60015-4625

              BBB Accredited Business

            • Baxter Credit Union

              25212 W Il Route 120 Round Lake, IL 60073-9610

              BBB Accredited Business

            • Baxter Credit Union

              1 N Field Ct Lake Forest, IL 60045-4810

              BBB Accredited Business

            Business ProfileBaxter Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            340 N. Milwaukee Ave

            Vernon Hills, IL 60061-1533

            Visit Website
            (800) 388-7000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 6:00 PM
            9:00 AM - 1:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.54/5

            Average of 68 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            172 complaints closed in last 3 years

            71 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2012

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Baxter Credit Union (BCU) is a state chartered, federally insured credit union headquartered in Vernon Hills, Illinois.   BCU is a full-service, not-for-profit institution providing financial well-being and banking services to members throughout the United States and Puerto Rico.

            Products & Services

            Checking, Savings, Certificates and IRAs, Auto, Home Equity, and Student Loans, Credit Cards, Mortgages, Insurance, Free Online Services, Online Banking, Online Bill Pay and Deposit Anywhere, A Mobile Banking iPhone and Android app, Investment and Retirement Planning with BCU Financial Group, Financial Education Resources, Financial Counseling

            Business Details

            This is a multi-location business.

            Find a Location

            Baxter Credit Union has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Baxter Credit Union

                340 N. Milwaukee Ave Vernon Hills, IL 60061-1533

                BBB Accredited Business

              • Baxter Credit Union

                415 S Main St Crystal Lake, IL 60014-6204

                BBB Accredited Business

              • Baxter Credit Union

                1 Baxter Pkwy Deerfield, IL 60015-4625

                BBB Accredited Business

              • Baxter Credit Union

                25212 W Il Route 120 Round Lake, IL 60073-9610

                BBB Accredited Business

              • Baxter Credit Union

                1 N Field Ct Lake Forest, IL 60045-4810

                BBB Accredited Business
              Location of This Business
              340 N. Milwaukee Ave, Vernon Hills, IL 60061-1533
              BBB File Opened:
              3/6/1996
              Years in Business:
              43
              Business Started:
              7/8/1981
              Accredited Since:
              3/1/2012
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • Mr. Michael Valentine, CEO
              Contact Information

              Principal

              • Mr. Michael Valentine, CEO

              Customer Contact

              • Melissa Castagna, Member Experience Sr. Director
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              172 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              Every time I speak with customer service they claim they cant hear me or that I'm breaking up and eventually end the call without ever resolving my problem. My phone is brand new and doesn't have this issue when I speak to anyone else. This ONLY occurs when I speak with BCU representatives. I know other BCU memebers who have described the same exact problem. SO WHY HASN'T IT BEEN RESOLVED YET. They are in charge of people's money and I find it highly unethical, unprofessional, and RIDICUlous this I have to deal with that whenever I have an issue regarding my money. TERRIBLE SERVICE.
              Read 171 More Complaints

              Customer Reviews

              68 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Desiree T

              07/19/2024

              I have been banking with this credit union for a couple of years while employed with my previous employer. For the most part I been having good service. Today my deposit did not go through. I understand the global outage. All of my co workers got paid today with there respective banks. I called this morning about my deposit. All I got from some uncaring person was, " Sorry, Were under a Global outage. Anything else I can help you with. How about late fees? They were able to transfer funds out my checking account for my car note. Leaving me with nothing. I will be going with another credit soon. I don't need to deal with no more problems.

              Baxter Credit Union Response

              07/22/2024

              Hello *******, thank you for sharing your experience with the Credit Union. In reviewing your account, we found that the loan payment is set to transfer automatically from your checking account on the loan due date, which is the 18th of every month. As a result, a partial payment was transferred with the available funds on your checking account.  On 7/19/2024, a global outage impacted some of our operations. While your direct deposit was delayed, it posted to your account on that same day. Additionally, we were not able to find any late fees associated with the partial payment or global outage. We truly apologize for any inconvenience this might have caused and appreciate the opportunity to further research this matter. Sincerely, BCU. 
              Read 67 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

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