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Initial Complaint
06/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a call from someone at the company claiming that i have a debt with *********************** because it was related a person who lives at one of my former addresses. They tried to collect the debt from me in a deceitful manner. The were vague with how they found my name and phone number. Shady business. scammers.
Business response
06/12/2024
Good morning,
I an unable to locate any information for an account with the name, phone number, email address or partial address provided. If the caller had given you with a file number or a name of who they were trying to reach that you could provide, I could locate the information and address your concerns. Having said that, Brennan & Clark is a highly respected **************************** that has been in business for over 40 years. *************** is a Client of ours and has been since 1998.
Please provide any additional information if you are able to.
Thank you,
***************************
Brennan & Clark
************
Initial Complaint
05/07/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't want them to contact me any more
Customer response
05/08/2024
they kept calling me and then when i did call them back the tryed to bully me in to paying for something i dont have.
Business response
05/08/2024
May 8, 2024

To Whom It May ************************ you for the opportunity to respond to Mr. ******* complaint. My office had been attempting to collect on a Commercial debt owed by ************** on behalf of our client Paychex. The debt was placed with my office in late February 2024. An initial request for payment went out in March to the address we had on file. On April 11, 2024, Retro Host called my office requesting a return call. We had returned the call and left a message. On that same day Retro Host had called back and we had a conversation with the owner, ****************. During that conversation **************** had informed us he was attempting to take out a loan in order to pay the debt back to Paychex. On April 15, 2024, **************** had called my office to explain that the loan was denied. We then discussed a payment plan of three-monthly payments of $384.32. On April 25, 2024, a conversation took place with **** who had also agreed to the three payments and stated he was going to reach out to **************** to obtain the checking account information needed to process the three payments. Neither **** nor *************** had called back to provide the checking account information. On May 7, 2024, a final call was placed to **************** who eventually disconnected the call during the conversation. At that time, we closed our file as defaulted on all promises to pay and informed our client Paychex.

Should you need any additional information, please do not hesitate to contact me directly.

Thank you,
***************************
Brennan & Clark
************
**********************************************************
Customer response
05/08/2024

Complaint: 21679925

I am rejecting this response because:

Sincerely,

*******************************
Customer response
05/08/2024
Cause they were rude to me and try to do unfair tactics to me and my business and did not want to just give it up and stop wasting my time so therefore were not longer gonna be going anything to do with them or paychecks ****
Business response
05/09/2024
No unfair tactics took place during any conversation. You had made several promises to pay back the outstanding debt and each time chose not to. As stated in my response dated May 8, 2024, "on May 7, 2024 our file was closed".
Thank you,
***************************
Brennan & Clark
Initial Complaint
03/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An employee of Brennan & Clark (*************************** - Trainer) contacted our business using company email, implying collection without investigating actual premises. His email was aggressive and offensive. We are a company that is legal, moral, ethical and safe. ****************** offended my wife (female business ************ by insinuating our intelligence is less than he would expect. Please investigate as we pursue legal action.
Business response
04/10/2024
April 10, 2024

To Whom It May ***************** you for the opportunity to respond to ********** complaint. We immediately had our Vice President of Compliance, ************************* reach out to ************** to address his concerns with my office and one of our employees.
We have since been working with ************** and our Client,United States Liability to hopefully come to an agreeable resolution to the original reason for the debt for ********************** being placed with my office.
Thank you,

***************************, COO
Brennan & Clark
************
Initial Complaint
02/15/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This collection agency has been calling me in regards to alleged amounts owed to Paychex and The Hartford. I have NEVER signed or implied any contracts with either of these companies. I have been ignoring phone calls from this collection agency but answered the call on Feb 15, ****. ******* was very rude and implied that I owed money to these agencies. I DO NOT owe them anything. In looking up BBB complaints against this company, I see that I am not the only one that they have contacted in regards to Paychex. This company should be thoroughly investigated for fraud, threats and intimidation. If these are legitimate claims, why have they not sent me information in the mail instead of just calling on the phone with their threats.
Business response
02/16/2024
Good morning,
Our apologies. It appears we had obtained **************** telephone number in error. We were attempting to reach ************ in ***** **, not OH. I have removed this contact information from our system and ************ in OH will not receive any further communication from my office.
Should you have any questions, please do not hesitate to contact me directly. ************ or **********************************************************
Thank you,
***************************

Customer response
02/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In addition, the representative from B&C should issue me a written apology for his snarky attitude and insinuations during the phone call.
My address is:
**************** 21
*********, ** 43457

Sincerely,

***********************
Initial Complaint
11/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This woman by the name of *********************** from this debt collection is calling emailing basically threatening my company with a debt we do not owe representatives from paychex are in complete agreement that we do not know what she is talking about I have heard of people committing fraud in this way of threatening people as if they will charge a debt thats not owed to convince you to pay for the personal profit I think this company should be investigated and this woman stop with the threats I ask that she stops this fraudulent approach immediately ******************** is the company name
Business response
11/29/2023
November 29, 2023
Thank you for the opportunity to respond to this complaint. Brennan & Clark is a well-established, highly regarded **************************** that has been in business for over 40 years. We have been attempting to reach **************** regarding an outstanding Commercial debt owed by Interstate Solution for payroll processing services due to our client Paychex; also know as Surepayroll. Prior to filing this complaint, **************** had himself reached out to Paychex and was informed the debt was still outstanding and had provided him with copies of the payroll services agreement. My office has not threatened ****************, we have simply laid out the facts of where the debt stands at this time and that *************** needs to contact my office to resolve. As far as ****************** desired settlement, Brennan & Clark does not report to any credit bureaus.
Should you have any further questions or need any additional documentation, please do not hesitate to contact me.

Thank you,
***************************
Brennan & Clark
************
Initial Complaint
08/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter dated on 7/17/2023 from Brennan & Clark stating I owed $1,800. from 10/8/2020 to ****************** and had 7 days to pay in full. I reached out to ****************** as I found it strange having worked with them for 7 years without an issue. I never received an email, phone call or fax from Horizon regarding this issue from 3 years ago. I spoke with Horizon Accounts Receivable representative, ********* (ref# LVP *******) , and was told I owe nothing and that this is fraud. There is nothing on record that I owe anything. Their phone number is ************
Business response
08/08/2023
To Whom It May ********************* be advised that my office has closed our file for this individual as they will need to work directly with ****************** regarding this matter.
Thank you,
***************************
Brennan & Clark

Customer response
08/09/2023

Complaint: 20435015

I am rejecting this response because: It was fraud to begin with. I NEVER owed money to ****************** and they have NO record of me owing money. This company was trying to ******* $1800. This is a CRIME.

Sincerely,

*********************
Business response
08/10/2023
************** was copied on an email communication between my office and ****************** and was given contact information directly for them. Please see below. The matter with my office has been closed and ************** should contact Horizon to follow up.
Thank you,
***************************
Brennan & Clark

From: ******************************************** <***************************************>
Sent: Wednesday, August 9, 2023 2:58 PM
To: Clark, ***** <************************************************************************>; SD ***** <********************>
Cc: *************************** ****************************************************************************** RE: Dispute in question

Thanks *********** ************** as ***** noted we have worked with his agency for many ARs for collections related to claims overpayments.

Thanks,

********************************************, MBA, APM
Director,Enterprise Cash Disbursements and Payment Integrity
****************** Blue Shield of **
Phone:**************
Email: ***************************************

From: Clark, ***** <************************************************************************>
Sent: Wednesday, August 9, 2023 3:32 PM
To: SD ***** <********************>
Cc: ******************************************** <*********************************************************************************;;*************************** ****************************************************************************** [External]RE: Dispute in question

Good afternoon *****, It seems like you may have been provided incorrect information. Brennan & Clark has partnered with Horizon BCBS for over 10 years. I have carbon copied ************************************************ at Horizon BCBS on this email who

Good afternoon *****,

It seems like you may have been provided incorrect information. Brennan & Clark has partnered with Horizon BCBS for over 10 years.

I have carbon copied *********************************************** at Horizon BCBS on this email who is happy to confirm Brennan & Clark LLC represents them in relation to the claim overpayment in question.

********************************* be reached by email or called directly at ************.

My office respectfully requests you notify the BBB that the claim filed by your office is unfounded and inaccurate.

Regards,

*************************, VP

*********************************************************

************************

brennanclark.com

This e-mail (including any attachments) is covered by the ********** Communications
Privacy Act, 18 U.S.C. 2510-2521. It is confidential and may be legally privileged. If you
are not the intended recipient, you are hereby notified that any retention, dissemination,
distribution or copying of this communication is strictly prohibited. Please reply to the
sender that you have received this message in error, and then delete it. Thank you.
Initial Complaint
09/07/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
9/7/22 They called me threatening legal action over a bogus home pages scam.Paid him $714.00 in a panic because he threatened to *** me for the legal costs for his client. Instantly regretted paying him.
Business response
09/13/2022

September 13, 2022
Thank you for the opportunity to respond to the complaint from **************************** We were attempting to collect a Commercial debt owed by ****** Electric LLC on behalf of our Client, ****************** Publishing/HomePages.

The debt was placed with my office on June 6, 2022, and at that time we sent an initial letter via email to the company email address provided by our client. We followed up with a phone call to ****** Electric LLC on June 15, 2022. During this conversation, *************************** informed us that we would need to provide a contract and once we did, we would go from there. We requested the contract from our client at that time. We received the contract on June 23, 2022 and forwarded it to *************************** as requested. On June 28, 2022, *************************** responded to our email stating he was disputing the ad that had been placed by our client. A follow up call was placed to *************************** on September 7, 2022 at which time he agreed to pay the balance in full. Our file is considered paid in full and closed.

Brennan & Clark is a legitimate, respected **************************** that has been in business for more than 40 years.

Should you have any additional questions, please do not hesitate to contact me directly.

Thank you,
***************************
************
**********************************************************
Customer response
09/14/2022

Complaint: 17929358

I am rejecting this response because: it does not address the issue I have, I was threatened, and no contract was ever provided to me. I never agreed to use their clients services but was threatened to be taken to court and forced to pay legal bills.

Sincerely,

************************************
Business response
09/21/2022
We have thoroughly reviewed the communication you had with our office and strongly disagree with your assertion of threats. At your request, we provided you with a copy of the contract you entered in to with our client that detailed the terms of the agreement. During the conversation you had with our office we went over those terms, along with your obligations and our clients legal rights, and you agreed to resolve the outstanding balance by authorizing payment.

We see no basis to reverse the payment made since it was in compliance with the terms of your agreement.
Initial Complaint
08/04/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an insurance policy from Allstate (United States Liability) that ended coverage. I recieved a letter of cancellation stating this. Then I started recieving emails/calls from ***************************** (Brennan & Clarke) stating that i owe money $173 for the time period followimg the policy for some unknown reason. I'm thinking this may be a scam to collect more money. I asked for an invoice showing exactly what the charges would be for and that i would gladly pay any thing that i am responsible. The response i got back was that this is additional work that they would have to do, and then i was asked for a routing number and account number to take the money directly from my bank account. This sounded more and more like a scam, so i went to the BBB, and read a very similar story in another complaint, and that is when i decided to put in this complaint.
Business response
08/05/2022
August 5, 2022

To Whom It May ***************** you for the opportunity to respond to Mr. *********** complaint. We were attempting to collect a debt owed by The *********************************** Living Trust on behalf of our client, United ************************** Company. Our office sent ************************ on July 13, 2022, July 20, 2022 and July 27, 2022 informing ************************ of the debt and the reason we were reaching out. ************************ called United ************************** on August 1, 2022 and left a message for them. Because the account had already been placed with our office, our client asked that we reach out to ************************ by phone.

I apologize that ************************ felt that our outreach was an attempt to scam him. Brennan & Clark is a legitimate,well respected **************************** that has been in business for more than 40 years.

I have attached documentation regarding the policy. The documentation was mailed to him on August 3, 2022 however he more than likely has not received it yet.

Should you have any additional questions, please do not hesitate to contact me directly. My information is listed below.

Thank you,
***************************
Brennan & Clark
************
**********************************************************
Tell us why here...
Initial Complaint
03/17/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Brennan & Clark gave me file #**-007918 in reference to debt collection on behalf of QBE via letter in the mail.When I contact QBE with my old policy number PRH5841658 - the only policy I have ever purchased from them - they say this is a ****************** issue. When I reach a rep in Billing they say this is 1. for "Resident Shield" which is a different entity from QBE 2. QBE Billing has proof "in their electronic system" that I owe Resident Shield money. When I ask to verify the proof myself, I am told 1. the ********************* is separate from ****************** and 2. sole access to this proof lies with this ********************* with whom, 3. a formal request must be made to send out the alleged proof, however, 4. The **************** cannot be contacted by customers, 5. only ************* can "submit a ticket" and 6. it will take 2 days *** to do so.QBE repeats this similar process with me every time I call them. This has been how they treated me since before September 11th, 2021 when I moved apartments and no longer wanted to use QBE/Resident Shield.Today 3.17.** I spoke on the phone to my assigned representative at Brennan & Clark explaining the above scenario the rep at extension **** told me 1. that I'm lying because she works with QBE a lot so she knows I'm wrong, and then 2. basically threatened to keep this "debt" on my record without a solution other than to pay without proof, she then 3. rushed me off the phone because of an important debt collector meeting she had to attend at the time.When I asked for a B&C supervisor - "***************************" can't be reached and has yet to call me back after repeated correspondence with the receptionist including a specific request for ***** to call me at her convenience.QBE and Brennan & Clark are harassing me for $250 I feel I do not owe them but would consider paying IF I had some evidence that confirms the opposite.Now I just need the debt. to be removed and them to stop contacting me.
Business response
03/18/2022
March 18, 2022

To Whom It May ********************* you for the opportunity to respond. My office was in contact with ******************** attempting to collect a debt on behalf of our client, QBE Insurance Corporation. During a phone conversation on March 17, 2022, ******************** stated he had cancelled his insurance with QBE Insurance and had taken out a new policy with Progressive. We had asked ******************** several times to provide our office with a copy of the new policy that we could then forward to QBE to update their records. ******************** had several reasons of not being able or willing to do so.

My office is of the opinion that this debt is highly disputed and have closed our file. ******************* will not receive any additional written or verbal communication moving forward.

Should you have any additional questions please do not hesitate to contact me.

Thank you,
***************************
************
Brennan & Clark

Customer response
03/18/2022

Complaint: 16906647

I am rejecting this response because:

************************* inaccurately described what transpired on 3.17.2022. Her staff asked me to provide a declaration page form QBE which I stated in the original formal complaint was never sent to me due to all the confusing hoops the companies make you jump through. Furthermore, if they had asked me for my CURRENT POLICY information which I do have with Progressive I would have gladly sent that over fax, email, anything but again their staff was presumptuous in thinking she understood my issue better than me AND that she had clearly requested proof from Progressive - which she never did.

***** is the supervisor who did not call me back either so it is impossible for her specifically to have said any of this.
These companies seem to be working together to scam/bully people into paying money because it's too much of a hassle to follow up with all the lies and misdirections they lead with.
Until the alleged debt of $247 is fully detached from my name, address and financial reports, QBE/Renter's Insurance + Brennan & Clark both[all] formally agree to never contact me again regarding this. I do not trust that months will go by before I hear about this BS again.

Sincerely,

*******************************
Business response
03/25/2022
As I had stated in my original response from March 18, 2022, my office had considered this debt highly disputed and as such has closed our file on ********************. There will be no further communication verbally or written from my office.
Thank you,
***************************
Initial Complaint
01/28/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are trying to collect a debt. I sent them the case number from the company that hired them to show that they over billed me. They are stating I owe $577 when I only owe 288. They refuse to look at the evidence or contact the company to verify that I they have the wrong amount. They are threating to *** me and I will be liable for their costs of the lawsuit. I will not be extorted into paying a **** I don't owe.
Business response
02/03/2022
February 3, 2022

To Whom It May ************************ you for the opportunity to respond to Mr. ****** complaint. Shortly after the complaint had been filed,we had reached out to ************** to inform him that our client Windstream (formerly known as Broadview) had agreed to a settlement of the undisputed portion of the debt. ************** paid the undisputed debt on February 1, 2022. This matter is considered paid in full and closed.
Thank you,

***************************
Brennan & Clark
************

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