ComplaintsforDental Care Center Muzaffar Mirza DDS & Associates

• Initial Complaint

  12/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My husband had terminal lung cancer. he started working with the Dental care center to get a new plate, because he had lost so much weight his did not fit and was causing sores in his mouth. We gave them a deposit of $350.00 to start the process. everything took weeks to make any progress fitting after fitting. Then before they would do the final they required final payment of $700.00. We paid it, unfortunately my husband passed away. When I called to cancel the plate. the girl in the office said, she would let them know, and we would get a refund. I would like my refund. I get no answers when I call the office. ***** is still listed as a patient, so when I call the office, I get things like,,,, So you need to make an appointment for the plate, I will have the office manager call you back and I never get a phone call. I have given up.All of this and we had dental insurance. I have not gotten anything from insurance that they filed, for the plate.

• Initial Complaint

  08/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I **** had a 6 month. Follow-up, visit on August 22nd at 9 AM at ****** care center in **********. I was talking to the examination room about 8:55 AM. For my 9 AM appointment. The Technician asks me. What was I here for? I responded!! I'm here for a follow-up visit. From 6 months ago About The Crown that was put in Also, shouldn't it be in my patient care file? Where you guys notated my last visit. To me it was 6 months ago I just remember August was my follow-up for The Crown expectation. No response from the technician. So I said, did you find my file And what does it say I'm here for? He replied, I see it. There was no reason for that question to be asked to me. Why was I here for? I knew they noted it in their files From my previous visit. So I set there for about ************************************ anyone else. I got up went to the front desk. And let them know I was here for appointment. At 9 AM it's 930 AM and nothing's happening. So I told them forget about it, nothing's change. From my last visit and I walked out. At my previous visit 6 months ago I wrote a review. About their customer service and patient side matter towards the patient. Today's experience was nothing changed. I see, they don't seek to do better towards customer service and patient care. The way I was treated was disrespectful and discriminated against. For the reasons, Me Being a man, a black man. With health insurance. I never did anything wrong to them. People at that office in my life. To be treated in A disrespectful way. I see, now this company truly does not want to employed people and guide people to do better. When it comes to their patients and ************ and equality.

  Business response

  08/24/2023

  Good Morning, my name is *********************** Regional Manager at our Dental Care Center clinic. I contacted patient ******************* and asked about his visit/complaint he stated his appointment was at 9:00am and it was 9:33am and he was not seen this is why he walked out and filed a complaint. When patient arrived our front desk informed him his scheduled appointment was with another provider which was running late and would not be in until 10am so we would accommodate him to see the provider who was already in office. Patient agreed upon waiting to be seen he felt as if he was left in room without anyone communication. We did apologize as that is not our intention to keep him waiting. We did offer him to go in to one of our other clinics he was just expressing his frustration. Patient stated this was not the first time this occurs. We did explain to him we were unware this is not the first time this occurs to him. He stated when  he arrived they asked him what was the reason for his visit and he responded it should say on my file (some where along those lines). I went over his chart and explained that our team is trained to ask every patient if there is a specific reason as the notes can state one thing but patients may have other reasons upon returning. He mentioned he remembered having to come back in August. I explained that he was last in office in April and his next visit would be recall (also known as 6 month check up and cleaning) which he would not be due until October. I told the patient that he can contact me anytime as I called him from my direct line if he ever has any questions or concerns. Phone conversation ended great patient did not state whether he would return or not. I did tell patient we hope to continue to treat him as I was unaware of his concerns. I did speak to our office manager and explained that situation as we do not want this to occur to any patient ever again. If you need any other information or need to contact me my email is *******************************

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