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Find a Location

Lucky Motors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLucky Motors

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2023

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    LuckyMotors.com is an automotive dealership specializing in used vehicles from a variety of manufacturers foreign and domestic. This company provides worldwide delivery of their cars, and also has a physical location in the western suburbs of Chicago. They also have a full-service auto repair shop. 

    Products & Services

    Used Cars, Pre-Owned Vehicles, Boats, Trucks, Pre-Owned Vehicles, Luxury Vehicles, Trailers, Pre-Owned Vehicles, Boats, Trucks, Pre-Owned Vehicles, Luxury Vehicles, Trailers

    Business Details

    Location of This Business
    100 E North Ave, Villa Park, IL 60181-1201
    BBB File Opened:
    11/26/2007
    Years in Business:
    17
    Business Started:
    4/3/2007
    Business Started Locally:
    4/3/2007
    Business Incorporated:
    4/3/2007
    Accredited Since:
    9/29/2023
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lucky Motors, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Christopher Wright, Vice President
    Contact Information

    Principal

    • Mr. Christopher Wright, Vice President

    Customer Contact

    • Mr. Christopher Wright, Vice President
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Change the oil light did not go out have had .Purchased a vehicle from Lucky Motors and the engine light came on within the first week which I thought was needing an oil change. Changed the oil light did not go out have had it initially diagnosed as a fuel pressure issue and had the fuel pump replaced at a cost of $1500. Then the engine light came back on and had it diagnosed at an Audi dealership that it needs a timing chain. At the dealership request. I got another diagnosis at a cheaper repair center and they said it needs a timing chain. The dealership is asking for $3500 And the local shop is asking $2500 for the timing chain. I informed the dealership of all of my issues but have had poor responses and delays. The warranty for internals is 15 days and they were informed that there was an issue with the car within that timeframe. Turned out later that it needed the timing chain. I am only asking for the $2500 to change the timing chain and they then offered $500 to fix it . I am looking at $4500 in repairs within the first month of ownership and cannot use the vehicle. Please help me resolve.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    PATRICk H

    1 star

    06/29/2024

    I really meant to put zero stars! They lie from day one! I only had my car for barely a month and a half! And the ***** WENT OUT! THEIR CLAIM IS THAT I DROVE THE *** ALMOST 4000! WHAT ELSE WAS I SUPPOSED TO DO?! ESPECIALLY AFTER THE FIRST WEEK I NOTICED A OIL LEAK! AND I HAD TO PUT A QUART OF OIL IN THE *** WITHIN A WEEK OF PURCHASING THE ***! WHICH IS DOCUMENTED! WITH PICTURES AND TEXTS TO THE DEALERSHIP! AND I MENTIONED THEN THAT I WAS CONSIDERING A REFUND! BUT ******** THE OWNERS SON, ASSURED ME THAT EVERYTHING WAS OK! AFTER THEY DID A OIL CHANGE! THEN 2 WEEKS LATER I HAD TO ADD OIL EVERY WEEK AGAIN ! I ASKED FOR THE ***FAX OR HISTORY OF THE *** AT THE BEGINNING AND AGAIN 2 TO 3WEEKS AGO! STILL NOTHING! AT THAT TIME! SO I HAD TO DRIVE THE *** TO MAKE SURE EVERYTHING WAS OK! AND THE MILES I ***** WAS.HIGHWAY MILES! WHICH BRINGS US TO LAST SUNDAY JUN 22ND I WAS DRIVING HOME ON THE EXPRESS WAY AND ALL OF A SUDDEN THE DRIVE TRAIN LIGHT CAME ON! AND IM LIKE WTF!? THEN THE OIL PRESSURE LIGHT CAME ON! THEN THE ENGINE LIGHT CAME ON! AND I WAS FORCED TO THE SIDE OF THE **** BECAUSE THE ENGINE LOCKED UP ON ME AND THEN THE COOLANT LIGHT CAME ON AND THE *** STARTED SMOKING! AND WOULDN'T SATRT UP AGAIN! AND I WAS STRANDED FOR 3 HOURS! BEFORE AAA CAME! AND THE CLOSEST PLACE TO HAVE THE *** ***ED WAS THE DEALERSHIP! BECAUSE I WAS ABOUT 50 MILES AWAY FROM HOME! AND THE *** COSTED ME 250 BUCKS! I CALLED THE DEALERSHIP THE NEXT DAY! THEY ACTED LIKE THEY COULDN'T FIND THE *** AFTER I TOLD THEM WHAT HAPPENED! THEN TOLD ME TUESDAY THAT THE ***** WENT OUT! AND TRIED TO SAY I CAUSED THE ***** TO GO.OUT! INSULTING ME! I'VE OWNED 17 BMWS AND NEVER EVER HAD WHAT HAPPENED TO ME HAPPEN! I KNOW WHEN A *** IS ABOUT TO OVER HEAT! AND WOULDN'T PUSH IT ! AND REGARDLESS OF IF I DROVE THE *** ***** MILES! THE ***** SHOULD NOT HAVE DIED ON ME A MONTH IN A HALF AFTER PURCHASING THE ***! AND I JUST WANT MY MONEY BACK! ALL.THIS IS DOCUMENTED VIA TEXTS AND PICTURES! THEY SHOULDN'T BE IN B

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