ComplaintsforMoving Up Garage Door Company
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello,I ordered a part and since it didn't fit my garage sensor, I mailed it back. They told me to include my order number and I also included the tracking number. I saw that it was delivered and the company did not contact me. So I sent them emails inquiring when they will apply me refund and they have never contacted me.Initial Complaint
03/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Item pending acceptance, never arrived. Call's unanswered and email request for more information never responded to. Want the item delivered as promised or full refund.Business response
03/29/2022
Hi, this part is currently on back order from the manufacturer. We expect more in the next few weeks. We can either hold the order or issue a refund.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.