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Find a Location

Backyard Living, Inc. has 1 locations, listed below.

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    Business ProfileforBackyard Living, Inc.

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2013

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We offer in ground and above ground pool installation and services. We also have a showroom with hot tubs, saunas and outdoor furniture.

    Products & Services

    Swimming pool installation and services. Latham pool products. Master Spa hot tubs and services. Pentair Products and Services

    Business Details

    Location of This Business
    825 School St., Washington, IL 61571
    BBB File Opened:
    6/18/1996
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Started Locally:
    1/1/1989
    Business Incorporated:
    5/31/2017
    Accredited Since:
    3/1/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Pool & Spa Doctor
    Business Management
    • Ms. Ann Godwin, Owner
    Contact Information

    Principal

    • Ms. Ann Godwin, Owner

    Customer Contact

    • Ms. Ann Godwin, Owner
    Additional Contact Information

    Fax Numbers

    • (309) 699-4446
      Other Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    we put a $18,000.00 down payment on a pool 01.01.22 and was told the install could be scheduled for late spring. The pool was a return and was in stock, so we would not have to wait on the install. We had to coordinate landscaping and fence install, which is set for May 9th. When we contacted ***, the salesman at Backyard Living we were then told the pool install would be late summer or early fall, which is not what we were told or we would not have purchased the pool. We would like to have our down payment refunded, as we cannot get a set date for the pool install...we have asked several times. We were lied to over and over and they are telling us they cannot give us a date for install, which is no way to run a business. I have text messages stating they could get us on the list for late spring, which would be May/June time frame. Dealing with the owner **** is not at all helpful, as he would not listen to us. The text messages for install are attached for reference.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    trina i.

    1 star

    04/08/2022

    put a down payment on a pool and was told they could get us on the install list for late spring 2022, per our salesman. Now being told late summer or early fall. Do not deal with this company, as all they do is lie to you to cover their selves. They will not give us a date for our pool install for a pool that was in stock and returned to them...keep getting the "we can't give you a date due to weather", they sold the pool we bought to another person back in August 2021, but was returned by that purchaser and had to have an install date at that time, which they could have given us...but no date for us. Dealing with the owner is impossible. We have text messages from the salesman stating he could get us on the install on the list for late spring but they seemingly just forgot those text messages and call you a liar. We have to hire an attorney to resolve this problem, as we foresee a 2023 install date but do not know, as we cannot get an install date. They want your money for a pool sale but do not want to follow through. If our could give zero stars I would.

    Local BBB

    BBB of Central Illinois

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