Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
************. home shield coating. My son heard them advertise BBB The contract has no signature or identification. the contracting individual threatened "YOU NEED TO SIGN THIS TODAY " This alerted me to question this company and his methods...He continued..."I traveled all this way.....Yes there is a $10,000 discount if you pay TODAY.. before Halloween..I received an sos indicating my brother was placed in a nursing home in **********. **. My son and I rented a car ant immediately drove to ******, *** that weekend. I am researching BBB business in our area. Remediate woodpecker damage.Business response
04/25/2023
********************* was quoted $14,310.00 which is our guaranteed 30 day price. She was quoted this price according to her last year around Halloween so this price is no longer valid. We would be more than happy to come out and re-quote her a new price. We advertise a 20% discount valid at time of estimate only! Attached is a copy of the ad and a screen shot of our website where this discount is also discussed. This 20% discount translates to a $2,862.00 discount in her situation. I'm not sure where she came up with a $10,000 discount. Either way she no longer qualifies for the 20% discount because she didn't purchase at the time of estimate. Giving her a discount now simply because she filed a BBB complaint would make us liars and would be unfair to the other 230 customers that purchased at time of estimate last year. Our discount is real and it's only available at time of estimate. We don't play games with the numbers. We also don't waste our time with the whole back and forth and multiple trips to the same address. There is no such thing as a FREE estimate. Sales peoples time isn't free, fuel isn't free, vehicle maintenance isn't free, vehicle insurance isn't free. Customers that purchase at time of estimate lower our cost of doing business so we pass along a discount.
Sincerely,
*****************
CEO
Home Shield Coating
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1000 Brown St Ste 110
Wauconda, IL 60084-3109
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 4:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.