ComplaintsforiFixandRepair

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I brought my son's iPad to this location. We live in ******** but were in the area and needed it fixed quickly. Unfortunately, just a day later the screen entire separated and the home button (which had been replaced) didn't work. We weren't able to bring it back again until a few weeks later when we were in the area again. I paid $200 something for the first repair. On our next try, they put an entirely new screen on (because the first new one broke when they were taking it off) and charged me $30 for labor. It should have been free since their first repair was faulty.My son left from there on a train for a trip with his dad, new screen in hand, hopeful he would have a work iPad for the trip. Not long after they left I got a message that the screen was hardly responding at all and its only gotten worse since. I've reached out to the store and to national iFixandRepair but haven't been offered any solutions.Needless to say, everyone is very frustrated. I went out of my way to drive to that location again to fix the first faulty repair, spent another $30, and the iPad hardly works. To type in his password, he usually has to rotate the screen a full four times to find a responsive bit of the screen. It's nearly impossible to type messages let alone play any games.The screen has now detached completely and cracked because it detached.

  Business response

  01/02/2024

  Hello ****
  
  We apologize for the inconvenience this has caused you, at iFixandRepair customer satisfaction is our top priority.
  
  Please go back to the store at **************************************************************************, where the technicians will repair your device properly and it will be working, at no additional cost.
  
  Thank you.

  Customer response

  01/31/2024

   
  Complaint: 21069794
  
  I am rejecting this response because:
  I reject this response as I am located 320 miles (more than a 5 hour drive, one way) from the business. The business was chosen while needing to make a quick decision while in transit. After their first failure, I went out of my way to visit the business a second time despite it being so far away. Because they did not repair my product and gave me a defective repair twice, I don't feel it is worth a more than 10-hour drive for a third attempt. I would like a refund so I can get the iPad repaired locally. 
  

  
  

  
  Sincerely,
  
  *****************

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