ComplaintsforClassic Auto Dealer LLC
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On Jul 3, I returned my lease 2021 *** ******** at the Classic Kia in ********, and that day I took a new lease for 2024 *** ********. The 2021 ******** new month was going to start on Jul 6. *********** received the July lease amount on Jul 5 for $445.02. However, I no longer had the car. On Jul 22, I called *** ******* to check on the $445.02 refund and they said that they will refund me in 10 business days. On Aug-15, I called *** ******* to check on the refund, and they said that the refund was rejected because Classic Kia did not submit the paperwork right, they did not pay the correct payout amount, and did not close the lease, and that I should work with Classic Kia to get my refund. I called Classic Kia on Fri Aug-16, I spoke with *** ******* and he said that the 2021 *** ******** was paid out on July 11 with an amount different from the payout amount discussed on July 3. *** offered to send me a check with the difference ($355.00) and that the $445.02 lease refund must be dealt with *** *******. On Aug 16, I called *** ******* and they explained what I mentioned above and strongly recommended for Classic Kia to call *** Dealership support to fix the issue. On Fri, Aug-16 I talked with *** ******* from Classic Kia, and he said that he will call *** Dealership support. On Mon, Aug-19, I talked with *** from Classic Kia, and he said that he left a message with the *** Dealership support and that *** Dealership support had not called him back. I have not heard from *** ******* nor Classic Kia dealership; both keep pushing the issue to the other party. My request is for the *** companies to figure out and send me the $445.02 refund.Business response
08/28/2024
It is our understanding that you are working with the General Sales Manager **** ***** to resolve your concerns. If that is not the case, please let us know.Customer response
08/30/2024
Complaint: 22188199
I am rejecting this response because: As stated in the case, I returned the lease on July 3, prior to the new month started, which was July 6, and I took a new lease. I request to receive the amount paid for the month I did not have my car - $445.02. Kia ********************** is offering to pay out differences; however, the point of this case is the get back the lease amount paid for a car I did not have.
Sincerely,
********* *******Initial Complaint
11/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 11/27/23 I received poor customer service from ********************** Manager and Service worker. I was treated very badly. My new car needed required maintenance but I could not receive service. I also was told to take my car to another dealership.Business response
11/29/2023
Thank you for taking the time to make us aware of your recent experience. *********************** the Director of Fixed Operations at Classic Kia left you a message this morning. He can assist with scheduling an appointment.Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to them because a deer hit my car. On January 31th I pick up my car. I noticed I was only getting 34 miles to the gallon. When I dropped off my car to get worked on I was getting 43 miles to the gallon. I took the car back on Feburary 1st. They looked at it and told me they did what they could do but that nothing was going to change. ************************* the auto body manager told me they talked to a ***** dealer ship and I could take it there to get the problem diagnosed and it would cost me 79$ if they could not find a problem. I want my car to get the same gas mileage I had when I took it to them to get repaired.Business response
02/15/2022
We would like to hear more about your recent experience with us. Please contact *****************, Director of Fixed Operations at *********************. Thank you in advance for your time.Customer response
02/17/2022
Complaint: 16754585
I am rejecting this response because: I need them to fix what is wrong with my car. Leaving a name and number is not fixing the problem
Sincerely,
***********************Business response
02/22/2022
We would like to hear more about your recent experience with us. Please contact *****************, Director of Fixed Operations at *********************. Thank you in advance for your time.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.