ComplaintsforNorth American Credit
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A vehicle was financed from NAC of ******** on March 23 2024. On March 27 it was taken to an auto shop because it was shaky on the road and it was noted that the vehicle was sold under poor condition and needed a lot of repairs. It was taken back to NAC to give them the chance to solve the problem and the man in charge took the vehicle in to his own shop and denied the findings of my personal mechanic stating that the mechanic only wanted money. The vehicle was taken back to the auto shop and has currently had close to 3 thousand dollars in repairs. It has spent almost the full six weeks its been out of the dealership in the auto shop. The same repair has been performed more than once and it doesnt seem to solve the problem. It was last signed out of the repair shop May 3 2024 and the same problem emerged so it went back on May 6 because the shop is closed over the weekend I was told to contact the BBB for help. I need to find a way to terminate this contract seeing that I can not use the vehicle. I gave NAC $1000 down payment and have currently made the first payment on this loan.Customer response
05/30/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.