ComplaintsforMidas Auto Service Experts West Chicago
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Monday, July 3rd my son took a family car (Rav4) for an alignment, on the recommendation of Discount Tires. We ended up needing a rear shock replacement.Midas charged 3x the going rate - quoting completely fictitious # of labor hours - for the repair. We paid ~$500 rather than the $150 it should have cost and the repair was done in an hour (not the FIVE hours of labor on which they based the charge). Then the rest of the lies started. Our newly installed struts were "bad" and "dangerous". Struts have a limited # of bolt placements; it's virtually impossible to "place" one incorrectly and these are absolutely picture perfect. A highly qualified mechanic has since looked at the vehicle and suggested that these UNETHICAL folks were either intentionally trying to mislead us or thought they could price ***** us some more or were simply idiots. (I vote for all 3.)In the short time I was at their shop I heard them mislead and even berate OTHER customers. Then my son asked for the readout from the alignment, and was told "it's all in the green". Seriously? I want the report. "Our printer isn't hooked up" sure sounds a whole lot more like misleading and unethical behavior. Having the alignment report is a more than reasonable expectation.Business response
07/14/2023
Concerning *****************************: We have no record of this customer being at his location. Please check with the customer on the accuracy of the store location
This will allow us to get clarity on the complaint form the customer. If you can send me something back, we can use it as a response for you.
I appreciate you bringing this to my attention.
Have a great day.Regards, *****************
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Contact Information
130 W. Roosevelt Road
West Chicago, IL 60185-3766
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.