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ComplaintsforWest Chicago Auto Mall LLC
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchased a vehicle from this location. I was told that I could purchase an extended warranty only to find out they gave me a limited warranty. In addition, They sold me a car that was dangerous to drive. I was told that the car had minor issues that had been fixed. The dealership refused to give me a copy of the Carfax report. I purchased one myself and found that the car had prior moderate damage. The car was drifting to the right. I took it back 3 times since I purchased it on 10/21/21 to get it fixed. They did not fix the issue and the very last time I took it there car had under ****** miles when I dropped it off. When I picked it up the car had ****** on it , they ran the mileage up on the vehicle. Furthermore they dismantled the dash board because there is a gap where they did not put in back on properly. Car is making a humming sound now under the hood. I was supposed to be getting a new wheel which I am curious as to why they went under the dashboard for a wheel. Lastly, the car does not have a new wheel on it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.