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Find a Location

Ridgeway's Auto Sales has 1 locations, listed below.

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    Business ProfileforRidgeway's Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer

    Products & Services

    Used Cars, Used Car Dealer, Used Auto Dealer, Auto Dealership

    Business Details

    Location of This Business
    2322 Orient Rd, West Frankfort, IL 62896-4124
    BBB File Opened:
    8/18/2010
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Incorporated:
    7/31/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ridgeway Sales
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    10:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Rocky Ridgeway, Owner
    • Mr. Lance Ridgeway, Marketing Manager
    Contact Information

    Principal

    • Mr. Lance Ridgeway, Marketing Manager

    Customer Contact

    • Mr. Lance Ridgeway, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (618) 932-3547
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    My mother and I purchased a 2012 Chevy Camaro from Ridgeway auto sales. When my car was purchased it was taken to the shop to have a motor replaced in the vents (one side was blowing hot and other cold) and a sidemarker light. I noticed about 2 days later the side marker light was hanging out that they were responsible for fixing before releasing the car to me. When attempting to put it back in place I noticed that it had never even been touched and it collapsed in on itself. We continued to try and fix it ourselves and it blew 5 bulbs and we eventually taped it in place and I called the dealership and the owner was out of town and that his mom had died. I explained to the salesman who sold us the vehicle the issue and he told me that it was fixed while in the shop. I said I can take it to a body shop and get an estimate and he agreed. The body shop took photos and sent the estimate to Ridgeway. I called after hearing nothing for days. I was told by the body shop the sidemarker was not the problem it was the bumper was the issue and it would have to replaced. The issue was the clip was broke that held the light in place. Ridgeway refused to replace the bumper and said there had to be another way to fix it like Bondo. After I explained that was the only option. They asked me for more pictures of the light. I explained the light was not the issue and the salesman became rude and hateful towards me and said the owner was out of town. I told them it was going short out the electrical system. They still refused to replace the bumper. Then argued with me over text for hours. I told them i had a friend who was a lawyer they told me to have my lawyer to contact their lawyer. I said we paid a lot of money for this car and I was not driving it with tape and Bondo holding in a broken light that was their responsibility in the first place. They rudely flat out said they would not replace the bumper. I offered to take it to another body shop for other estimates and they said no
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

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