Business ProfileforCleaners Depot Franchise, LLC

I took my Mother of the Bride dress to this place to get cleaned and remove wrinkles. When I got it home and looked, they had stretched the material in the back so the dress/zipper bowed out about 3 or so inches. It was unwearable. I called, they had no explanation for me. Asked for the manager, he was always 'out'. I went up when I was told the manager would be there, he 'was not there' but dealt with someone else, who was saying they cleaned per the manufacturer's instructions and that it's the fault of the material. (You can't tell me they have never cleaned another item with this same material and this is the first time they've experienced the problem.) Then her suggestion was to take it back to the retailer and return it and not tell them. That is not an ethical solve in my opinion. The manager never did appear, only had everyone else deal with me. They absolutely refused to give me anything for my dress and I'm out the money. This happened 4 days before my daughter's wedding. I had to scramble to find another dress. This place is horrible!!!