ComplaintsforBranded Apparel Club LLC

• Initial Complaint

  08/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Been charged for a membership that I cancelled 2 years ago.. I was charged last year and was able to stop the charge and thought I was done with this company but surprise surprise... Same thing this year... But even better. This year I'm not able to sign in because I cancelled my account last year. So the web site doesn't recognize my email sign in. This company takes advantage of people who are starting new business. Internet recommends this company to help build credit. No one really needs over priced t shirts when you can easily have a local print shop make them for a fraction of the price. I just want my money back and want nothing to do with them anymore

  

  Business response

  09/06/2023

  Good afternoon, 

  I have attached your completed application and your signature accepting the terms and conditions (also attached) for your annual membership renewal. 

  We have a cancellation process set in place for those companies who would no longer participate in the membership. It is clearly stated in Part 3.3 of our terms and conditions: ************************************************

  That procedure has not been followed. You only "deleted" your profile, but the actual membership was never requested to be canceled. We received no emails/support tickets from your or your company requesting to do so as the cancellation process states. 

  Now that we are aware of your request, I will go in and process the cancellation of your membership as you desire. I will be refunding you for your 2023 membership fee. And properly closing your account. 

  You were only unable to login, because on your last login timestamped below, you deleted your profile. But to us internally, you were still and active member. 

  Store www.businesstshirtclub...
  Last login10-Aug-22 14:14
  Last IP address172.58.103.146

  We really hate the fact you believe we take advantage of companies because we strive to do just the opposite. We allow new business to establish business credit with us without any personal guarantees and report all purchases under Net30 terms, including the 1 order we completed successfully for you in 2021, AND reported you paid on time invoice to the business credit bureaus... We upholded everything we promised with our membership with you. This seems like just a misunderstanding on how to properly go about cancelling your membership. 

  You should see that refund for $69.99 withing 3-5 business days depending on your financial institution. 

  We thank you for your past business and wish you much success on your future endeavors. 

  Have a wonderful week! 

• Initial Complaint

  03/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I only purchased a 1yr membership from this business. I've requested that my membership be canceled and my information be removed from any further purchases. I informed this entity that I didn't need this service for any reason and would no longer need services. I have since been charged without my consent for every year. I'm unable to remove my financial information from this site, nor am I able to login to the site at anytime to reset my information and the site does not recognize my information or return forgot username/password response, but you are able to send scrupulous emails with an invoice attached and order# as if I am doing business with you. Shame on you. I have never used this site and they charged me $69.99 for services never used. I dont see anywhere that I authorized this charge. I have also filed fraud with my bank.

• Initial Complaint

  01/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I only purchased a 1yr membership from this business. I've requested that my membership be canceled and my information be removed from any further purchases. I also informed an associate that I didn't need this service anymore and would no longer need services. I was charged without my consent for an additional year. I'm unable to remove my financial information

  

  Business response

  02/15/2023

  Hello ******, 

   Your initial request was processed the same day it was submitted. An email response was sent on 1/30/23 updating you of your support ticket request:

  "Hi Rafa'el,
  
  The membership refund of ***** has been processed and your membership has been canceled. Please allow 5-7 business days for the transaction to affect your account depending on your financial institution."

   It appears your complaint to the Better Business Bureaus was sent prematurely as this matter was handled swiftly. We are sorry to see you go and would gladly welcome you back to club to service your business should you change your mind. 

   Respectfully, 

   Branded ************** Member Support Staff

• Initial Complaint

  01/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have never used this site and they charged me $69.99 for services never used. I went to the website and there is no way to see or remove my card. I contacted the phone number on the website, the phone number is fake and does not work ******************), I sent an email and received no response. I dont see anywhere that I authorized this charge. I have also filed fraud with my bank.

  

  Business response

  02/20/2023

  The membership refund of ***** has been processed and your membership has been canceled. Please allow 5-7 business days for the transaction to affect your account depending on your financial institution.
  

  
  

  
  

  
  

  Respectfully, 
  

  
  

  
  

  
  

  *************************
  

  Account Executive

• Initial Complaint

  12/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Under $400.00 initially the membership was $69.99. The purchase order was for $326.26 The date ordered was November 25 after one full week I tried contacting via email and telephone and was unsuccessful upon contacting my bank and filing a dispute I later received an invoice and tracking information. When the executive manager ****** reached back out, I was on the phone with **** She emailed me an intimidating message of the consequences for being an unhappy customer due to the unprofessionalism and the unsatisfactory customer service. Im not looking to gain anything from the company I just dont wanna do business with them . I have all emails and phone records for verification purposes. Note: the company didnt inform me or do anything until the I started showing my disinterest and files dispute with bank. Which my records will reflect.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order and paid my 50% on July 27th 2022. my order was broken up into 5 shipments with two different delivery services. two of those packages were to be deliver august 2nd. ************ says they delivered them but I never got them for whatever reason. on august 3rd and 4th I left voicemails about this issue. on august 4th I receive a call from a "manager" who wouldn't stop talking long enough to hear the complaint then tells me "you never said anything about not getting a package." even though I did multiple times but she would not stop talking in which I told her "you can not talk and listen at the same time. you didn't hear the comment because you keep talking." all of this said while she continued to overtake me. I asked to speak with her boss as she is not the owner and did not hire herself. she refused exclaiming "I am the manager. I am the supervisor." and refused to allow me to speak to someone with common sense. I am now out of two packages due to that. another of the five packages is now delayed with no window of when or even if it will be delivered due to a train derailment. today august 4th would make 6 business day (not 5 that she tried to tell me we were at of the 7 they have to get me my order.). the services I have received were completely unprofessional and down right horrible for business morale and customer service. from the looks of it this is not the first complaint of this same behavior this business chooses to not fix this method of customer service and it is cost people like me who own a business time and money by scapegoating the problem to the delivery services and offering no recourse.

  

  Business response

  08/09/2022

  Hello, 
  
  I apologize that your experience was not as satisfactory as we aim for our members. I would like to respond with factual information in hopes that we can begin to rectify the situation by coming to an agreement based on facts. Some of these facts you have already stated so I will be confirming.
  
  To start, yes, on 7/27/22 your order (blank garments with no custom decoration) was placed with a 50% deposit to begin processing. Your items were shipped in 5 separate packages based on inventory availability at the time your order was placed. This is a standard procedure within our organization and in the warehouse fulfillment/distribution industry as a whole to ensure your order is delivered in the timeframe as promised. If you've ever placed an order with Amazon for example you may have had a similar experience.
  
  On 8/3/22 & 8/4/22 we received your voicemail stating that the shipping carrier informed you of a delay due to a train derailment and that they were not able to provide an update at that time. In that voicemail you also stated the other packages were delivered but you were not able to locate them. 
  
  As of todays date we show that 4 of the 5 packages have been delivered. The 5th package shows a status of "In Transit". 
  
  I suggest reaching out to neighbors and nearby businesses to see if they may have secured the package on your behalf to avoid the package(s) being stolen. Some of them may also have surveillance footage they can pull up from the time the package(s) were delivered. We have found these to be helpful in locating packages occasionally. 
  
  Just so you're aware, we utilize the services of 3rd party shipping carriers such as **** Speedy **** Fed *** etc. Shipping issues such as delays and missing packages are completely out of our control unfortunately. This is not an attempt to pass the blame or "scapegoat" the shipping carrier. This is simply a fact. We cannot assume liability for missing packages or shipping carrier delays. In these cases the only support we can offer is confirming items and pertinent details of your package(s) should you file a claim with the carriers which is something we highly recommend if you are unable to locate your items. A refund due to missing packages does not fall in line with our policy and procedures. 
  
  I understand your frustrations. No one likes to pay for items and not receive them on time or at all due to shipping errors, theft, etc. I'm also aware many of our members are small business owners with limited resources. I would like to help a fellow small business and retain your business by extending a 25% discount on your next order. This could be used to re-order the items in the lost packages (should you not locate the packages) or an entirely new order if you like. If you would like to redeem this discounted offer feel free to email directly ********************************** Thank you for understanding. 
  

  Customer response

  08/11/2022

   
  Complaint: 17670181
  
  I am rejecting this response because:

  yall can try to spin it anyway you want. Ya he delivery service isnt who Im doing business with. When I contacted **** the *** those TWO packages from speed *** was supposed to come it was because when she sent me the tracking numbers it was attached to a *** link and coming back as a invalid number. Thats when she told me they were both supposed to come that day except NOTHING CAME. I left two voicemails in this regards to **** yet didnt get a call from her. Instead a manager who wouldnt stop talkin long enough to hear anything being told to her called me. So yall knew before hand that there was a issue. At the end of the day I didnt pay speed *** or *** for my products I paid YOU. I dont need to get being told how net30 works I paid my 50% but now Im down to ****************************************************************************** specific the TWO packages that were to come from speed ***. You owe me product NOT THE 3rd party. Either refund me for those products or resend them period.
  
  Sincerely,
  
  *******************************

  

  Business response

  09/09/2022

  Hello Markola,

   

  A full refund will be issued for your order as well as your membership fee. Please allow standard processing times from your financial institution to reflect in your account for those transactions. All data regarding your business will be deleted from our database. 

  Customer response

  09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 11 I placed an order for my business with this company. Due to their inaccurate records I have not received my order and they are attempting to extort additional funds at threat of bad business reporting. I have provided email and voice documents proving the agreed on transaction. The company was unable to provide the requested product. An alternative was chosen and the order request placed over the phone with a representative. The representative confirmed by email that 2 choices would be sent and the unapproved choice would be removed to finalize the order.

  

  Business response

  04/22/2022

  Hello ******, 
  
  We find it very unfortunate that we haven't been able to resolve this matter. We remain hopeful that we can come to a mutual agreement and understanding regarding your order and overall account with us.

  As explained to ****** (whom we assume is your business partner with access to the account) in previous emails and over the phone, you did not receive your order because you have not responded to the email sent on 3/25/22 to approve the digitized embroidery design file. The good news is that because you have not approved the design, there is still an opportunity to adjust your order per your requests. Production for your order was and still is placed on temporary hold until we receive a design approval. 
  
  ****** informed us via email that your company recently placed an order with Business T-********** and other print vendors which appeared to cause a great deal of confusion amongst members of your organization. As stated via email, our records are accurate.
  
  I can assure you there is no "extortion of funds". I'm sorry you feel this way. A 50% deposit was paid to begin production on your order on 3/11/22. From there your garments were ordered from our distributors and your design was digitized for embroidery per your custom order. The remaining 50% balance is/was due within 30 days from the invoice date per the agreed upon credit terms (Net 30) of your membership agreement. We are more than happy to produce this order as soon as the design is approved. We could get it shipped out to you ASAP once production is complete which should only take 1 business day.
  
  We are also open to adjusting your invoice to reflect only the charges for the garments you ordered (without the custom design) along with standard shipping charges and design fees for the digitized embroidery file which you would own. This file can be used for future orders with Business T-********** or other custom print/embroidery options as you see fit.

  PLEASE NOTE: The adjusted invoice option would not meet the minimum order requirements for credit reporting but would remove it out of unpaid status once paid. Should the invoice remain in its current unpaid status, it will surely have a negative impact on your business credit report. This is something we would like to avoid if at all possible. There is still time & opportunity to resolve this matter. If you are open to exploring any of the options presented, please contact our sales team ASAP via email ********************************** or contact us via phone @ ***********************. Again, we remain hopeful this matter can be resolved.

  Respectfully,

  *************************

  Customer response

  05/02/2022

   
  

  *** company refuses to take responsibility for their clerical errors.  *** communications by email and phone have been clear that I did not approve nor order the embroidery services.  *** company clearly states I did not open or respond to a request to approve a design they completed on their own.  I live in Texas and record all conversations coming into my personal phone. ***ir representative contacted me on my personal phone and I provided the company this recording where you can clearly hear me state, I understand they can not provide the embroidery service I want and instead ordered 12 shirts with a vinyl alternate logo. *** cost of what I stated in the call is the cost of what I ordered.  *** email clearly states the agent would send 2 color options, asked me to choose one and pay half of the transaction, then the order I did not choose would be removed.  I do not know how much more additional information is needed to show what happened. 

  
  

  ***************************

  

  Business response

  05/04/2022

  
  Hi ******,
  
  It has been brought to our attention that you have rejected our good faith offer to settle your outstanding balance. Your account access will be restricted until the outstanding balance has been settled.
  
  To recap, this offer would've only required you to pay for the blank garments you ordered (minus the custom decoration service you originally requested) which is less than the original invoice amount with custom decoration services included. This also would keep your account in good standing. 
  
  Moving forward, the outstanding balance associated with the invoice on your account will be forwarded to our collections team & shared with the business credit reporting agencies. This will have a negative impact on your business' credit report. There is still a small window of opportunity to resolve this matter before the collection process is initiated. Please reach out to us as soon as possible. 
  

  Respectfully,
  
  Business T-************ Sales Staff

  
  

• Initial Complaint

  03/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have fulfilled all my obligations to this company as far as making my payments and communicating my desired outcomes. I have tried several attempts to email those that where assigned to personally assist me in my endeavors have failed to reach back out to me. I feel that it is because I am black and not being taken serious as a legit business owner. I feel that if I was white this company would have went above measures to meet their accomodations. I feel this to be one of the greatest reasons black businesses don't thrive. They are being sabatoged.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩