![](https://m.bbb.org/prod/ProfileImages/f95d84ae-cdbe-40b2-88dc-3ad511ead9d8.png?tx=w_150)
Customer ReviewsforStorm Restoration Pros, SRP LLC
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laura R
5 stars12/01/2023
Great company, ****** and the crew went above and beyond with the service they provided. Highly recommended!Review from Angelica M
1 star10/24/2023
Don't sign, they do absolutely nothing more for you than you, yourself filing a claim with your insurance. They promised me that Allstate would replace my roof, that was a lie. They promise to fight for me. That was a lie. I guess my claim wasn't big enough to warrant attention. I have multiple emails dozens, trying get this company to respond. Even after calling, nothing. They say they are doing all this work, but haven't don't anything for over a year. At the start, seemed promising, then when Allstate wouldn't replace roof, they just went radio silent for a year. I had to reply to Allstate asking for updates and when Allstate said, this case is completed. Still no call, no status updates from Storm Restoration. I had to keep calling asking for updates and them just passing the buck... its not closed, we are skill asking... then after 1 year 1/2 they finally said, "Okay Allstate said it's closed" I'm basically *** and they want the 35% of my check so they can move on. They have never wanted to repair my roof, never called to schedule anything, just want me to cave and ask for my part so they can take their 35% since it wasn't a big enough claim for them to care about the customer. I have the proof of their radio silence. the constant email, the pretend responses to Allstate saying..we think it's not closed... that's how they fight for you.... so basically don't bother, call the insurance co. yourself, they cant do anything and their "fight" is making promises they cant keep then at the end saying hire a lawyer if i want more $$. That's their dirty little secret. They cant get you more than what the insurance can do. Work with your insurance, do not waste your time with these scammers, that only are interested in large payouts. Claim was made in 6/13/2022, they received their check in August 2022 from Allstate, and Allstate said it's closed. They have NEVER called to scheduled repairs in 1 year 1/2.Review from Michael B
5 stars04/27/2023
******* from Storm Restoration Pros What's very professional. Answer all of my questions in a timely matter. From beginning to end I was able to contact ******* via text message, email or a phone call. I must admit I started out somewhat apprehensive. ******* ensure me that everything was gonna be okay. From dealing with the insurance company to the delivery of the materials to the completion of the job. ******* was there each in every time. The family and I couldn't be more happier.******************************Storm Restoration Pros, SRP LLC Response
04/28/2023
****************, thank you for sharing your 5star experience with our firm, in particular, the handling of your process with our representative, ******. We take pride in recognizing our staff, we will surely make ****** aware of the pleasant experience your family had with him during the restoration process. Thank you!Review from Maggie M.
5 stars11/17/2022
This message is again to bring to your (Storm Restoration Pros LLC ) attention that the progress of work against ongoing the loss by winter tornado occurred on 6/20/21 in the city of Naperville **. It is noted with the great observance that there is still a huge work is pending with some of the leftover works too. You have received and cashed out all the compensation checks from my insurance company. As far as the completion of works is concerned. Through this message, I want to put your attention to please arrange to complete the work with efficient performance. Quick action in this regards is required from your side.Review from Laura R
4 stars07/18/2022
I must take a moment to say thank you to Storm Restoration Pros for the work they've done on our home.... from ******, to *******, and ******! Grateful for the partnership and the work handled by ****** speaking directly to the insurance company to get over the hurdles! Love the roof, the deck, and tremendous work done on the garage!Review from Esther T
5 stars06/28/2022
Despus de mucho tiempo luchando con mi empresa de seguro, pudieron aprobar mi roof y mis gutters. La construccin fue sper prctico, la seleccin de colores fue muy grandioso tener las recomendaciones profesionales que combinarn con el ladrillo. Altamente recomendadosReview from Jessi Q.
5 stars05/09/2022
Muy agradecidos con storm restoration pros, ellos lograron que la aseguransa pagar el roof de toda nuestra casa y garage,cosa que nosotros no ahigamos logrado, fue un gusto trabajar con ***************************, nos sentimos en confianza,muy amable y siempre estuvo al pendiente,de nosotros, nos encant que regularmente el encargado del grupo solo observa cmo trabajan y el estuvo junto con ellos trabajando en equipo, verdaderamente le gusta su trabajo,claro que volvera a contratarlos y los recomiendo, esperamos en un futuro contratarlos nuevamente.Review from Judy P
5 stars05/02/2022
The work on the house was done just beautiful.****** did a great job.I would highly recommend them to my friends and coworkers.And they were very fast workers.Review from Troy O
5 stars04/28/2022
I Do not even know where to start. I have a house that is 122 years old and and until recently looked like it had seen the worse of every season that Iowa weather can produce. Not anymore! A derecho storm swept through my town which started my relationship with Storm Restoration Pros. My roof, gutters and siding were all damaged. As well as water leaking from the ceiling of my daughters room. I was worried about my siding because it was asbestos with lead paint underneath, and was told when I bought the house that it would be near impossible and expensive for anyone to replace it (big house as well). Other companies that visited my property did not want the hassle and wouldnt even bother with a quote. ****** got me approved for EVERYTHING! When my insurance company was not dragging their feet or answering calls and questions, they used confusing language and encouraged shortcuts. Thats not how ****** or ****** operate. They simplified terms for me and educated me on my policy and my no pressure contract. They let me dictate what my needs were and what was important for my family. They understand that this is not a house, this is my HOME. My project Manager, ******, Is on site daily and answers my (many) calls whether it be 6am or 11pm. I have a hectic schedule and ****** is always on time and always prepared. The construction crew has worked magic on my home. Headed up by Anuar, they are all true professionals. They pay attention to detail, clean up at the end of every day, are respectful to me and neighbors, they work super hard and still manage a smile morning and night. Anuar is the man! The only problem I have is that people do not believe me when i say how old my house is! A very special thanks to ***************************, ************************* and *************************. Thank you for being in my corner when it seemed all was against me. If there is a company you want in your corner, its got to be Storm Restoration Pros. You wont be disappointed.Review from RAYMOND O
5 stars04/18/2022
Good service and professional, nice people, highly recommended, the do my roof and siding
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
1 Westbrook Corporate Ctr Ste 300
Westchester, IL 60154-5709
Business hours
Today,9:00 AM - 6:00 AM
MMonday | 9:00 AM - 6:00 AM |
---|---|
TTuesday | 9:00 AM - 6:00 AM |
WWednesday | 9:00 AM - 6:00 AM |
ThThursday | 9:00 AM - 6:00 AM |
FFriday | 9:00 AM - 6:00 AM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.