Complaints

This profile includes complaints for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crash Champions, LLC

  601 Oakmont Ln Ste 400 Westmont, IL 60559-5570

  
• 

  Crash Champions

  1030 N Congress Ave West Palm Beach, FL 33409-5145

• 

  Crash Champions

  10301 NW 50th St Ste 111 Sunrise, FL 33351-8009

• 

  Crash Champions

  73 Marway Cir Rochester, NY 14624

• 

  Crash Champions LLC

  West Haven, CT 06516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my vehicle with Estimator ***** ****** on 12/3/24. My collision was on the passenger side. ***** said there was nothing she could do about the damage to my passenger rims, claiming it was curb rash. She left & returned with a rag & window cleaner & began to remove the paint transfer. On 12/16, the repairs were completed and I picked up my vehicle. It was obvious that there was still physical damage to the outer edges of my passenger rims. State Farm said I could have both my passenger rims reconditioned, I spoke to ***** & she said that State Farm claimed they would not cover my rear passenger rim because there was damage from a previous incident that could be related to this damage. Understandable, but my rims had paint consistent with the vehicle collision, which was gone because they had already tampered with it. I returned to Crash Champion after ***** offered a reconditioning to the front rim and alignment for all wheels. She had now acknowledged that the damage was related to this incident, meaning she was dishonest to me at first. State Farm no longer claimed the damage to my rear rim, having no way of relating it to my collision. After speaking with State Farm, they said that Crash Champions had actually disputed this to them, ***** was being dishonest. The damage towards the front of the quarter panel related to this collision was ignored. I also noticed my passenger window tint was yellow and ***** tried convincing me that my window was in this condition when I dropped it off. On 4/18/25 I called Crash Champion to report that my mud flap was missing screws because it was installed incorrectly, the fender replaced was warped, my pass window is creaking, and my pass door no longer opens from outside. I recently had my windshield replaced and the tech noted that my cowling was cracked and glue to the windshield. Was told a manager would contact me on 4/21 and have not heard from them. Looking to get all repairs completed and in good condition.

  

  Business Response

  Date: 04/28/2025

  Per General Manager, *** *******: " The customer will be coming in 5/1 between *********** to review with me the issues he has."

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into an accident and was not at fault, Geico sent me to Crash Champions to fix the damage which was a dent picture provided. My car was in perfect working condition and no lights on the dashboard. The body shop decided they needed to change my back light without authorization. When I came to pick up my car the *** light along with another light was on the dashboard, my back light weren't working, and I could not shift my transmission out of parking. The body shop is claiming I said the light was part of the accident and that my problems come from after market fog lights that were installed years ago. Both the body shop and ***** will not take responsibility for the damages they did to my car.

  

  Business Response

  Date: 04/28/2025

  Per General Manager, ***** *******: "Good afternoon all,
  
  I have attached some documents regarding this repair. The customer brought her 2014 ****** Maxima to our shop on Saturday 4/5/2025 and reviewed her car with our staff and went over the damages. Customer stated at that time the taillight was part of the loss and wanted to make sure it was added to the repairs. We sent the information up to ***** for approval and they approved the repairs with the taillight included. Once the repairs were completed, we post scanned the vehicle to find out that the taillights were not working and there was a short in the sensor behind the brake. We had ATE look into the issue and found that the vehicle had faulty wiring done from the engine compartment fuse box to the cab fuse box compartment. See photos attached.  After speaking with Geico they approved for the vehicle to be taken to ******* ****** to be diagnosed and confirm that the repairs and accident were not the fault of the issue. I have attached the findings from ******* ****** that confirmed the faulty wiring on the vehicle was the cause of the short to ground issue which was not caused by the accident or the shop.
  
  If you have any further questions please do not hesitate to contact myself or *****.
  
  Thank you."

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23237520
  
  I am rejecting this response because:

  I attached a picture of the damage to my car and The shop is lying about the tail light. I never said that it was part of the accident and that is evident in my picture. I was on a recorded line with Geico when the damages were reported and the light was never mentioned. When I took my car to a mechanic they said the opposite of what their ****** dealer said. They looked that the fog lights they blamed the issue on and said it had nothing to do with what was going on. They took apart the light that Crash Champions installed and found multiple cables cut which caused all the issues to my car. If my car was in perfect working condition when it was dropped off and it got messed up under their care, its obvious that they did something wrong. As a matter a fact when they dropped off my car at the ****** dealer I spoke to the manager of their shop and he stated that there was no way they will be able to determine what caused the issue but they can determine what was wrong. Then the following week they wrote a note saying it was my fog lights. The fog lights had nothing to do with the issues they caused they just used it as an excuse to not take responsibility. I seeked advice from 3 different mechanics that specialize in electrical work and they all said the same thing... if it would have been the fog lights my car would have had those issues prior to me leaving it at the body shop. This shop is shady for adding a light that had nothing to do with my accident, cutting cables they didnt have to cut during the installation of the light, and then blaming me for the damage they caused and defending it. I should have been allowed to pick where my car was taken to instead they picked a dealer of their choice. 

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 05/01/2025

  Per ***** ******, Director of Operations: "Good afternoon,
  
  I spoke with GEICO supervisor (***** *.). He said that they support decision to replace the ** taillamp as it was in impact. Also said he was familiar with the file and acknowledged having authorized us to have ****** diagnose the fault.
  
  Since ****** indicated that the fault was unrelated to the loss or repairs completed by Crash Champions,his only suggestion would be to ask customer to take the vehicle to location of choice for a second opinion. If they can determine that the fault is a result of the loss or work rendered, they can reach out to us or GEICO for further consideration.
  
  Best," 

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23237520
  
  I am rejecting this response because:

  My car was taken to a mechanic which determined that the damage to my car was caused by the improper installation of the back light because cables were cut that did not need to be cut. The repairs have been made and I should be reimbursed because this was not caused by what Crash Champions nor ****** stated. 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to get fixed. The pictures I am sending are of AFTER the repair. The repair job is absolutely horrible! I want it fixed right and made a priority because I will once again be without a car. I also want the $500 refunded.

  

  Business Response

  Date: 04/28/2025

  Per General Manager, **** **********: "Good Afternoon, 
  
   I have spoken with KJ about the incident this morning. She did call very upset, cussing Kj and demanding her deductible back. ** responded, " That she wasn't going to continue to cuss and be disrespectful." She continued and he told her to have a good day and hung the phone up. He was on the phone next to our CSR and she confirmed that is what was said. The Customer stated that she will be here tomorrow and we will be repairing her vehicle and refunding her deductible . I will keep everyone updated on this situation and hope to come up with a peaceful resolution. 
    I will try and reach out to the customer as well on this matter and see what I can do to try to help this situation as well.
  
  Also, 
   Earlier today I tried to reach out to Ms. ******* and left a message and have not heard back as of yet. After reviewing the photos of the damage to the vehicle, We repaired the bumper only and replaced the front grills only . There was no damage to the headlamp. We did notice that the vehicle had been repaired on the left side before as the front fender had some damage unrelated to the current accident. I will also provide some pictures of the vehicle before we repaired it in the attachments part of this email. I am all for trying to help her out and get the vehicle repaired to her satisfaction but also feel she has to give us the chance to do so. Ms. ********* son just picked up the vehicle Saturday 04/19/2025 and we were closed Sunday. We really hope that she will let us try to remedy this issue. 
  
   If there is anything else I can be assistance with Please let me know. Thank you: 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, my parked car was hit by my neighbor, and I trusted Crash Champions to repair the damage. After they had my car for two months, I picked it up, excited to finally have it back. Since I was inexperienced with body shops, I didnt think to check everything thoroughly before leaving, especially the parts of my car that had been working previous to me dropping it off. A day or so later, I realized my mirror adjustment buttons werent working properly, even though they were perfectly fine before. When I called Crash Champions, I was met with an arrogant well, it was working when you left response, but they agreed to check it out. What followed was a frustrating cycle of bringing my car in, waiting hours, and being told the wrong parts were orderedthree separate times. Eventually, I was informed that the original technician had installed a junkyard door without transferring my working wiring, and that he was let go for poor work. After failing to fix the issue, Crash Champions referred me to a dealership and promised to cover the cost. The dealership determined both mirrors needed replacement, totaling $2,800. However, once Crash Champions saw the price, they backtrackedfirst saying they would order the parts themselves, then later emailing me that they would not cover the repair, blaming a supposed issue with my cars make and model. This experience has been disgusting and exhausting. They wasted months of my time, admitted their technician was careless, and still refused to take responsibility. I have been patient and polite throughout this process, but it is clear that this company prioritizes saving money over doing the right thing. I trusted them to do their job, and instead, they wasted my time, gave me the runaround, and ultimately tried to ***** responsibility. The fact that they admitted their employee made careless mistakes and then still tried to deny responsibility is infuriating. I want them to pay to have my car fixed properly.

  

  Business Response

  Date: 04/02/2025

  Per General Manager ******* ******** " Ro was ********* for the insurance claim portion of this repair.A lot of what he mentioned is correct except the part that if anything found at the dealer was related to the accident, we would cover the repairs.He went to dealer got diagnostic work performed and they stated that he needs 2 mirror actuators replaced for both sides.
  #1 We never touched the right door
  #2 there is a TSB # **-BE-009 dated August 20** that is for this identical issue the customer is having.
  We would be happy to pay if it was our problem unfortunately this is a common issue on these cars.
  Please see attached TSB on his issue.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car repaired at Crash Champions in September 2024. While driving in March 2025, the rear bumper cover flew off. (The bumper was the main piece repaired). We were fortunate that the cover did not hit another vehicle. It was caught on something under the bumper and was scraping the highway before flying off. My husband thought he had been hit from behind by the noise, cars were honking at him motioning to the bumper cover being in the highway. When my husband took the car back to Crash Champions, the store manager, *********, stated that it was his opinion the cover did not just fly off that it had been a result of negligence on our part. I called the **************** and complained and no one responded. The work was not done properly and the cover flew off because it was not secured properly by Crash Champions. It is unethical and totally unacceptable for anyone to make a decision without facts. I expect the warranty to be honored.

  

  Business Response

  Date: 03/28/2025

  Per General Manager, ****** *********:"Good afternoon!
  
  By looking at the rebar that was replaced at our location there appears to possibly be new damage.  That is not something that would have occurred if the bumper fell off. The mounting points on the bumper appear to be intact, while the bumper itself is ripped in multiple places (see photos).The taillamp above the rear bumper on the right hand side also has damage.Along with that, the wheelhouse liner on the driver side rear appears to be ripped, implying that something had to have occurred at one point or another. I explained to them that it is not simply that we do not want to help them, it is just that we cannot justify it.
  
  I have reviewed this file with my director, ****** ****, along with an Allstate GHRN Administrator, ********* *******, and we are in agreeance with our stance on the matter. "

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23114641
  
  I am rejecting this response because:
  We did not have an accident, we were driving when the bumper cover came off. The tail light has nothing to do with the bumper cover. We have no reason to falsify any information, Im a Registered Nurse and giving false information on an insurance claim is fraudulent and would affect my license. I do not have an answer as to why the bumper cover came off while driving, I can only say it did. We have no insurance claims or accident reports for rear end collision, the only accident is the one with the insured of Allstate. 
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/08/2025

  We are not saying they were involved in another wreck but simply stating there is damage to the rear end rebar which would indicate that something had to have happen at some point. Something had to have made contact with the rear to cause that which would also cause the damage to the bumper. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife car been a accident and I called my insurance to summit the claim and they send me to this shop repair crash champion at ******* so they had the car to get fix which they did but week later car start having problems mechanical and I took the car to the dealer ship so they fix replacing the battery but few days later the car it wont not start again so I bring the car back to dealership and they ask me if the car it been a accident before so I said yes so the service manager tell me o not they did not did a good job on the car so not is cost me more money and aggravated for me and my family. 

  

  Business Response

  Date: 04/02/2025

  Per General Manager **** ******* "I spoke to ****** at Allstate on this matter right now. He was able to obtain a copy of the dealers findings and nothing suggest it is related to the repairs we did here at the shop.Vehicle was bought used and looks like these problems might have been there before. They found electrical wiring issues under the dashboard and vehicle is having all types of problems. ****** said he will deal with the customer and ********************** has nothing to worry about. "

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2024 vehicle to Crash Champions (*****************, *******) following a covered insurance incident involving paint damage from snowplow debris. Before drop-off, I called twice to confirm repairs would take 34 days. On drop-off day, I confirmed the same timeline twice with the on-site estimator, and again the next day by phone. Despite these repeated assurances, I was informed the Thursday before my expected pickup that the timeline had changed. It was pushed to the following Monday or Tuesday, then again into the middle of the next week, resulting in nearly two weeks in the shop for paint repairwith no body damage involved.I was also told that a substantial portion of the repair would not be covered by insurance, based solely on marketing photos from an online listing. These images are undated, not taken for inspection purposes, and are not considered valid proof under Wisconsin insurance regulations, where my policy originates. The estimator also declined to include OEM-standard blending, despite acknowledging it was necessary to restore the vehicle properly. Their refusal contradicts basic repair standards and my insurance company's own guarantee to return vehicles to pre-loss condition.Importantly, this damage incident was witnessed by others, and the new paint damage is clearly distinguishable.The individual I dealt with on 3/21 was rude, dismissive, and was unable to justify or support his decisions on a factual basis. Frankly, he made it up. Crash Champions conduct reflects material misrepresentation, unsupported denial of necessary repairs that violate both law and policy, repeated failure to honor time commitments, and disregard for proper claims handling standards. I am now facing nearly $2,000 out of pocket and significant inconvenience.I disregarded this company's poor online reputation due to my insurer assuring me my claim and repair process would be easy and seamless. I urge you to do your research and not repeat my mistake.

  

  Business Response

  Date: 03/26/2025

  Per ***** ****, Director of Operations: " Good morning,
  
  I spoke to the ** regarding this complaint yesterday and although the complaint is directed at us, his problem is with Progressive.
  
  The customer tried to claim all dents, dings and scratches around the vehicle on one claim but Progressive denied it. His claim of all damage being related was the reason for the delay as well. The vehicle arrived on Monday 3/17 and we did not get the approval to move forward with the repair until Wednesday 3/19. 
  
  The self pay estimate that was written and ultimately was approved by the customer to move forward. We discounted the estimate to help the cause but I guess no good deed goes unpunished.
  
  Unfortunately, from what I can see and have heard, the customers expectations were not aligned with his insurance policy which caused all of the issues he made a complaint about.
  
  The customer picked up today and stated he is going to rescind his BBB complaint and shift it to Progressive. As far as I know the customer is happy with the repairs and no further issues exist.
  
  Thanks, " 

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called at 230 and made an appointment for an estimate for 4 pm that same day. Upon arrival with my vehicle having been towed to the location I was asked to wait in the lobby. They finally finished me estimate around 445 at a price that was way higher than I was prepared for and decided not to get the work at the time. At this point they inform me that since they close at 5, I will have to leave my car there for the night for a fee of $175. They apparently did have a tow truck but that it was busy at the time (even though they were closing). There was zero mention of this fee up until I had no choice but to leave it there as AAA couldnt get to us in time. Regardless, I paid $100 for a tow who did not make it in time (of course) at which point I was forced to pay $175 to leave it there against my wishes with no other options. This is such a set-up/scam. There should be mention of this if theyre going to be taking late appointments

  

  Business Response

  Date: 03/19/2025

  Per General Manager, **** ********: " Good afternoon,
  
  
  Owner stated she would stop by for an estimate. She never stated her vehicle would be towed in. Vehicle was towed in without the shops knowledge until it arrived. We prepared an estimate with all oem parts as per shops policy on all out-of-pocket estimates. Owner was presented estimate and refused work. Since vehicle was towed in shop had to charge storage fee for the night. We are more than happy to take in late appointments if vehicle are drivable. " 

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23087956
  
  I am rejecting this response because:

  I informed the receptionist that my car had been in an accident. I would assume a great deal of your customers' cars are towed in- with such a large fee attached to "storage" and literally no other option but to store at that hour, such a fee should be mentioned when making said late appointment. I was not informed of this fee until it was too late to do anything else but store my car overnight. The female who "helped" me was aware of my car having been towed before I even arrived and yet still the fee wasn't mentioned until 15 minutes until close.  That is unacceptable and screams scam. 

  s cars 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/26/2025

  Hello ******* ******, 
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  Per General Manager **** ********: "We do get a great deal of cars towed in, but they are approved to start repairs not for an estimate only.Owner informed receptionist vehicle was in and accident not that her vehicle was not drivable and that it would be towed in."
  
  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback.
  
  Thank you,

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has now been a month since my accident, and despite their assurances, Crash Champions has continuously delayed the repair process. They initially provided me with a scheduled pickup date, but when that date arrived, they failed to contact me about an issue that arose, further extending the delay. In addition, they did not even begin the repair work until the following Tuesdayfar later than originally promised. Again i wasnt contacted and had to personally call them to ask about it. It has become clear that the process was intentionally delayed, as they repeatedly failed to provide clear updates and kept pushing back the completion date without reasonable **************** a result of their delays, I have been forced to make car payments on a vehicle that has been in their possession this entire time. Their failure to complete the repairs in a timely manner has caused me undue financial stress, in addition to the frustration of being without my car for an extended period.I am requesting immediate action, including a firm and accurate completion date for my vehicle, along with a detailed explanation of why my repair was delayed. Additionally, I ask that Crash Champions be held accountable for their lack of professionalism and poor service to ensure this does not happen to future customers.I would appreciate the ********************* assistance in addressing this matter. Please let me know if any additional information is needed to support my complaint.

  

  Business Response

  Date: 03/19/2025

  Per General Manager, **** ******: " Hello, I do know about this vehicle due to the extent of the tail end of the repairs.
  
  We had the vehicle dropped off on a Monday 2/10. We had it torn down and pending progressive approval by Tuesday afternoon. The parts did not arrive till the week of 2/18-2/24 which kept us in line for the original delivery date of 3/14. We were on track for completion on Friday when our technician slipped and scratched the freshly painted fender. Progressive was in communication with our estimator at that moment and Progressive then called and notified the customer of the mishap before we had the chance to as the advisor was delivering another vehicle. When he returned from outside the customer was on the line and we notified her as well that yes, we did scratch it but with a mutual agreement with progressive we would take care of the remainder of the rental that progressive was not wanting to pay to ensure the fee did not go towards the customer. The notes made in *** indicate that majority of our update calls going out were sent to voicemail with no return call. All efforts have been made to meet the original completion date and I do feel that the mishap at our hand has not been denied and financial assistance has been made to the best of our ability for the customer as well. " 

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although not sure why you added in that your calls were going to voicemail as that has nothing to do with the mistakes made on your end. Those calls were simply to update me on progress of the car. The day i was supposed to get the car back, which was Friday, i called at 4:04 PM 1 hour before you close and that is how i got the information that your technician had dropped the part. I am 100% sure no one wouldve informed me of the issue if I didnt personally make that call. Same thing happened on Monday. Zero communication that my car wasnt started until i called to inquire. Also every review says this business has issues with communication, so nice try! Next time DO BETTER. Thanks.
  
  Sincerely,
  
  ***** Saavedra 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place has parted out the problem delaying the delivery of the car and causing excessive rental fees to accrue.

  

  Business Response

  Date: 03/19/2025

  Per General Manager ****** ***** " The vehicle arrived with damage to both right side wheels and the front suspension. The wheels and tires are non-standard, and unfortunately, we do not have a spare or a "gunni" wheel that fits this vehicle. We initially sent the right front wheel for repair, but it was deemed irreparable. As a result, we ordered a replacement wheel, which was sourced from out of state.
  By the time the wheel arrived, the suspension parts were in,but both of the available lifts were occupied and the vehicle was on **** stands and not mobile. The vehicle is now on the lift, with the front suspension completely removed. During the disassembly, we discovered a design change to the engine cradle, which requires the replacement of all cradle bolts. These new bolts are scheduled to arrive at the shop by 3/21.
  
  Additionally, the right rear wheel has been sent off for repair.
  
  Please note that this is a unique vehicle, with parts that are not readily available or quickly sourced."