ComplaintsforRevMD Partners, Inc.

• Initial Complaint

  09/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never authorized payment for this bill, in fact I disputed the charge and am being billed anyway. As far as I can tell this is a shakedown scheme and no amount of harassment is going to make me pay for goods and services I never wanted, never received, and never authorized.

  Business response

  10/18/2023

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. Based upon a review of the clients documentation for this consumers account, we have confirmed that the consumer did in fact authorize treatment and there remains a valid balance that is due and owing. We will be mailing documentation of the consumers consent and the itemized statement directly to the consumer at the address on file.
  
  This is a communication from a debt collector. Thank you.

  Customer response

  10/18/2023

   
  Complaint: 20679961
  
  I am rejecting this response because:

  I cannot disclose personal health details here but the ****** has 100% access to the account records and can see that no billing was EVER authorized by me. It is beyond dishonest to suggest I ever authorized any billing and in fact explicitly DECLINED all health services involved, EMPHATICALLY so. I can provide witness from at least two family members that this is the case and if necessary I can have them provide a written statement to this effect.

  The harassment is a shakedown for money. I am in no way involved with this company and while they can claim I bought services from them and harass me for that, I will continue to make it known that they are operating what is essentially a shakedown organization. 

  Sincerely,
  
  ***********************

  Business response

  10/19/2023

  If the consumer can provide documentation we could then continute our investigation with the creditor.

  Customer response

  10/19/2023

   
  Complaint: 20679961
  
  I am rejecting this response because:

  How can I provide a receipt for something I did not pay for? You, the business, are the party generating invoices, not me. If you say I accepted a bill, then you must show evidence that I accepted such a bill. However, you will not be able to do that because I never accepted a bill, rejected all services, and furthermore you can find on public record my rejection of all services. I cannot place sensitive health data here but if you have been disclosed such data then you already can refer to that as evidence.

  Please cease all harassment and communication. I will not be disclosing any personal information here nor will I cave to harassment or a shakedown for money.

  Sincerely,
  
  ***********************

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been attempting to contact ****** Partners for several weeks through their phone number for an itemized receipt, which is required by my FSA card holder. My call is repeatedly dropped, and when I have gotten an agent the call quality is very poor (delayed echo, heavy breathing, cutting in and out).My only other option is to set-up an account online but I'm unable to do that either since my account and reference numbers are not recognized on their website, and I can't set up an account.

  Business response

  08/11/2023

  Thank you for giving RevMD Partners, Inc. the opportunity to respond to this consumers complaint. The consumers request was forwarded to our ********************* which successfully made contact with the consumer and is mailing out the requested information.Meanwhile, our IT department has been notified of the communication issues and are working on a resolution, along with an update to our letters to provide better guidance regarding our account numbers.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Due to an error with payment consolidation with my hospital, Prisma Health, after childbirth, the payments for the ******************** were sent to a debt collection agency instead of being added with the rest of the hospital bills for monthly payments. Due to this I was unaware of this debt existing. Once I receiving a letter from RevMD Partners regarding this debt I immediately called the number listed on the paperwork to verify the debt and submit payment to avoid anything appearing on my credit report. No one answered the phone despite calling during the listed business hours. I have since called numerous times and have been met with someone answering the phone, breathing into the phone for a split second and then immediately hanging up. The last phone call I did manage to get someone on the phone for around 10 seconds before hanging up when asking my first question. If this is not resolved through BBB, I will be submitting a consumer complaint through my states attorney general office.

  Business response

  03/01/2023

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. We apologize for the difficulty the consumer has had in contacting an agent, and getting someone to respond to her questions,as we have been having some telecommunications issues that are being worked on.We will obtain documentation of the debt and mail it to the consumer, and then have someone reach out to her as soon as possible.
  
  This is a communication from a debt collector. Thank you.Tell us why here...

  Customer response

  03/10/2023

   
  Complaint: 19457870
  
  I am rejecting this response because:

  Good evening,
  I received a message from the BBB saying my complaint has been closed and to respond with in 48 business hours to keep it open. I would like to reject the settlement from the party involved as I have not received any verification or ways to pay the bill.
  
  Thanks,
  
  ***************************
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company will not answer the phone. In fact, I get disconnected while on hold every time I call. They have sent me a collections notice, but I cannot get an explanation from them.

  Business response

  11/30/2022

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. Upon review by our Compliance Department,we have determined that the company is in the process of updating our phone systems and technology which may have been the cause for the disconnects. The issue has been escalated to our IT department and the consumers contact information has been forwarded to the appropriate parties who will reach out to her directly.
  
  This is a communication from a debt collector. Thank you.

  Customer response

  12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have three revmd accounts on my credit report from 2017,2018,&2019 and have not received any information on them. I have tried to contact revmd and cannot get anyone to answer or find any email to contact. I would like these items removed from my credit report.

  Business response

  06/23/2022

  Thank you for providing RevMD Partners, LLC the opportunity to respond to this consumers complaint. Based upon a review by our ********************* we have determined that the account has been handled properly.

   

  The company received the accounts for this consumer on 10/13/2018 and our legally required first notice and additional letters were mailed to the consumer between 10/16/2018 and 10/11/2019, but no response was received nor are there any records of phone calls from the consumer. If the consumer is able to provide the phone number she attempted to use and the dates and times of her calls, we can investigate this matter further. Nevertheless, due to the consumers complaint, we have marked the account as disputed and cease and desist, and all of the items have already been deleted from the consumers credit bureau. We will also be mailing her documentation of the debt upon receipt of the same from our client.

   

  Thank you. This is a communication from a debt collector.

  Customer response

  06/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This business broke FDCPA regulations by calling me multiple times back to back within minutes. This is a form of harassment and I will suggest that this company write off this debt and update my credit report in a positive manner or I will be forced to take legal action for harassment and failure to follow FDCPA guidelines.

  Business response

  02/18/2022

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumer's complaint. Upon review by our Compliance and *********************************** we have determined that the account has been handled properly and as such we are unable to comply with the consumer's requests.

  RevMD investigated the consumer's allegations by checking both our collection software as well as the dialer system used to make phone calls and we could only locate one call made to the consumer during the time window. We are unsure why the consumer's phone registered three phone calls, but believe it must be a carrier issue rather than any action on our part. Per the consumer's request, we have marked this account as cease and desist and will no longer be contacting her.

  This is a communication from a debt collector.

  Thank you.

  Customer response

  02/21/2022

   
  Complaint: 16779445
  
  I am rejecting this response because:The business is making excuses and not accepting fault with their agents. Therefore allowing them to continue to break ***** laws that are in place to protect customers. As clearly stated in the ***** , this is a form of harassment, not a carrier issue. My carrier does not forward three separate calls back to back from anyone as clearly shown in the screenshots. I will have to pursue further actions if this balance is not cleared. 
  
  Sincerely,
  
  ***************************

  Business response

  04/07/2022

  ***************************:

  Thank you for giving RedMD Partners, LLC the opportunity to respond to this consumers rebuttal of our response to her original complaint. Our systems do not reflect the multiple calls which the consumer alleges so we cannot confirm her allegations. While we cannot write off the debt, we will be deleting it from her credit report within the next 30 days.

  This is a communication from a debt collector. Thank 

  Customer response

  04/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I only became aware of a collection because of a credit report for buying a house. It only showed up on Esperian and not any other credit report services. I have never been billed by mail or contacted by phone. They claim I owe $95 in attorney's fees filed 11/2019. I believe they represent Prisma health in my area which is a hospital service I never use. I have called several times, been on hold for over each time until they eventually just hang up automatically. Their website is useless I cannot create an account because I do not have a number from a **** I have never received. I have no idea what this **** was originally for. I am a teacher and have state health insurance so even if I did owe anything to a healthcare provider I would have been promptly billed as I have in the past. This appears to be a scam, I am going to dispute this on my credit report and I will file litigation just on principal alone if I have to.

  Business response

  04/07/2022

  *****************************:

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. First, we apologize for the delayed response which was due to staffing changes. Second, upon review we do not have any active accounts for this consumer. The account we did have was closed some time ago and should have been deleted from the consumers credit report, so we are processing a manual delete today.

  This is a communication from a debt collector. Thank you.

• Initial Complaint

  10/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I checked my credit report and noticed I had ************************** that were opened on 5/1/18 for $160 with acct number **********, 2 on 8/1/18 for $160 with acct numbers ********** and **********, 11/1/18 for $140 acct number **********, 2 on **/1/** for $160 with acct numbers ********** and **********, 2 on 3/1/19 for $140 and $145 acct number ********** and **********, 5/1/** for $145 acct number *************/1/19 for $155 acct number *************/1/20 for $155 act number ****** and 4/1/20 for $133 that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity. I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.

  Business response

  10/12/2021

  
  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint.  This consumer is listed as the guarantor on fifteen (15)accounts for a minor child that have been forwarded to our agency for collection by the creditor.  The consumer called our office on 5/05/20.   She stated that she would call back for a payment plan.  She called us on 5/15/20,5/29/20 and 9/08/20 and made payments of $145.00, $100.00 and $200.00. We flagged the accounts as disputed and requested validation documents from the creditor upon receipt of this complaint.   We will mail these documents to the consumer when we receive them from the creditor.  We have updated these accounts to cease all other communications with the consumer, per her request.  Please feel free to contact us if there are any further questions or concerns.  This is a communication from a debt collector. Thank you.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attempted several times and for several years to create an online account so that I may manage my payments with this vendor, but have been unsuccessful. I have entered my information exactly as it appears on the invoice both by information and format. Every time I call to get help, they state that they are having technical issues, which seems to me to be just an excuse for a service they advertise but cannot provide and have no plans to. Even while on the phone with a live agent, this issue has not been resolved and I have tried at least twice a year for two years to accomplish this. The agents all say, "we will forward your complaint to technical support" or "we will notate your account," but all I get is another invoice with more information that "does not match the records we have on file." Then what do you have on file and how does it differ from the itemized invoices you have sent?

  Business response

  10/12/2021

  
  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. 
  RevMD received this consumers account from the creditor on 10/25/18.  We mailed a validation notice to the consumer on 10/26/18. We called the consumer on 12/24/18, but she stated that she could not pay at that time.  The consumer called in on 8/13/19 to get her account number.  She called again on 9/20/19 and stated that she would only pay online.  We did not speak to the consumer until 2/11/21 when she called to state that she would go online to pay.  The consumer called in again on 6/02/21 and 6/08/21 and stated that she was unable to log in to our online payment portal.  One of our supervisors submitted a ticket to our IT department on behalf of the consumer regarding her issue with the online payment portal and offered to take the consumers payment by phone.   The consumer refused to pay by phone and stated that she would set up online **** pay through her bank.  The consumer called in on 9/03/21 and requested bills to be resent to her address.  We mailed those documents on 9/10/21.  On 9/30/21, the consumer called in and stated that she is going to *** RevMD Partners, LLC for making it difficult to pay online.  While we understand that an online payment option is a convenience for many consumers, payments may also be made by phone or sent by mail.  Please feel free to contact us if there are any further questions or concerns.  This is a communication from a debt collector. Thank you.

  Customer response

  10/12/2021

   
  Complaint: 15922900
  
  I am rejecting this response because:

   

  This response offers nothing to resolve the fact that I, like many, cannot use the online **** pay feature the company includes, in writing, as an option to remit payment on their statements. It is greatly unsatisfactory that they have seemingly done nothing to resolve this over several years and have given a response that seems to put blame back on the consumer for what they cannot do. I wish Prisma would have selected a more competent company for those in a creditor situation.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩