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ComplaintsforSt. Sophia's Forgotten Felines
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I adopted a cat from this business. Was told he had been treated for a parasitic infection that had cleared up. I've had him for over a month and he defecates and urinates everywhere but in his litter box. I consulted my vet who informed me that this particular parasitic infection can recur and also causes lack of bowel control. I notified this business with my concerns, as I have other pets that I do not want to become infected. I sent them photos of all of the ***** matter that I am cleaning off so many areas daily. At the time of adoption I was told that if I no longer wanted the pet, I had to bring it back to them as pee their policy. They are now saying that I have to keep the pet until a cage becomes available. As I wait almost 2 weeks without word, the pet continues to destroy my property and put my other pets at risk of infection. I spoke to an employee today, who informed me that " if I need to get rid of the cat, just do whatever ." They mislead me with their policy of accepting and insisting that the animals be brought back to them if there is a problem. I was informed that the previous adopter had brought the cat back because of it's bowel issues. I believe that I was misinformed concerning the cats medical issues and they don't want him back because of these issues.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.