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Find a Location

Taft Built has 1 locations, listed below.

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    Business ProfileforTaft Built

    Home Renovation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1895 Jahns Dr, Wheaton, IL 60189-8480
    BBB File Opened:
    1/26/2022
    Years in Business:
    11
    Business Started:
    1/1/2013
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Marc Taft, Owner
    Contact Information

    Principal

    • Mr. Marc Taft, Owner

    Customer Contact

    • Mr. Marc Taft, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/04/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted Taft Built in July 2021 to remodel the basement to my new home, which I had purchased with a move-in date of Dec 28, 2021. I wanted to get the remodelling work started as early as possible once I moved in. ***** the owner, gave me a final proposal on Sep 14, 2021 for $51,792.42 which we approved the same day. We made a first payment of $23,306.59 on Sep 16th, a second payment of $25,896.21 on Nov 5, 2021 and a final payment of $2,589.62 on Dec 14, 2021. Per ***** work was supposed to start on Jan 4th, 2022. I did not see anyone come in so I **** him a message on Jan 5th for which he responded that they would begin framing from the Monday after. No one showed up and **** completely stopped responding to any form of communication (we tried contacting him via text, email on his Builtrend app, messaged and emailed his wife who run the company with him- ******************* , even **** a note on Instagram). Finally, on Jan 29, 2022, I **** him a not saying if could not being my work latest by the second week of Feb, I would like a refund. We still did not get a response. On Feb 1, 2022, we noticed that all of his social media presence (website, ******************* had all disappeared, so we got concerned and filed a report with the ****************** (#WRPC2200085). The officer contacted ***** got back to me and told me that **** would get in touch with me by the end of the day and he was apparently in trouble with his business but had an obligation to refund my money. **** **** me an email the following day and told me that he was going to declare bankruptcy. I believe this is a case of fraud as he asked us money as late through November and December and even told me that he was all set to start work when we messaged me the first week of January. There has been no tangible work done on my basement so far. He had told us that he would have secured the permits for this work and pre-ordered material but I am not aware if either of these were actually done.

    Customer Reviews

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