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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Serviced performed on 4-12-23. Invoice #****. Generac Generator was not recycling during the week. Klees Electric ************ came out and they said they cleaned unit-oil and air filter changed-spark plugs changed-oil changed--and other adjustments. After a week the generator still did not recycle. Called the owner *********************** at 4Pm on the20th of April. He was busy with his kids, hung up on me and advised someone would be out next morning-21st. NO ONE SHOWED UP. I then called ****** at ************** Electric which I found on the internet, and he came out Monday the 24th of April. After he investigated the situation, it had been determined that the previous technicians didn't properly seal the oil filter causing the oil to leak out and oil levels to be off. After removing the beaten battery terminals along with proper installation of oil filter and topping off the oil levels the generator now recycles. I Paid him $143.00. We have pictures of all the before he repaired everything. I paid Klees Electric by credit card $350.00.Business response
04/26/2023
This complaint has been resolved. The customer has received a complete refund.
Customer response
04/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
735 Hasting Drive
Buffalo Grove, IL 60089
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.