ComplaintsforExpress Auto Title Loans, INC
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I took out the loan lost my job. Then started back paying. But its being absorbed in interest. So I asked to see the contract and they refused. Making me think something is wrong.Business response
02/28/2024
Hello.
******* called yesterday 02/27/2024 to the office and my employee explained to her that she can not send any information without my authorization. I was out of the office at the time. I contacted ******* via msg and told her that I will scan and send her contract first thing in the morning. on 02/28/2024. My employee per my request try to send her the contract via ****** msger but it did not work. We eventually figure out the way to send contract to her. I have contact her after that, and she verified that she has received her contract. I also have contact her after that to let me know if there are any issues and if she can call me in the morning that we can go over her loan and figure out the best way to resolve it.
Thank you
Roman
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.