Business ProfileforMontoya Tree Service

In the early summer, I noticed that I had a whitish growth on some shrubs in my backyard. When I asked my landscaper about this, he suspected that this could be a fungal infection. He referred me over to Montoya Tree Service and said he had recommended them to other customers in the past. So I called Montoya Tree Service and set up an appointment for 6/5/21, and everything started off nicely. ****** (who I later learned was the owner) came to my house and inspected everything and said that this was likely a fungal infection but that he wasn't sure if anything could be done about it until the spring. He said that he would get back to me with a final answer on this along with a quote for what the work would cost. That was fine with me, but I never heard back from ******. I let about a month go by and then called back asking for an update sometime in July. The person I spoke with was very apologetic and wasn't able to offer a good explanation but said that they would speak with ****** and that someone would get back to me. I got busy and the whole thing slipped my mind until September, when I realized that I still hadn't heard back from anyone. I thought this was really strange, but wanted to give these guys a chance as my landscaper is great and had previously referred his other customers over. So I called back again on Saturday, 9/11/21, and spoke with *******. I explained the situation and my confusion as to why nobody had called me back. She was very apologetic and explained that ****** was the owner and that she was his daughter. She spent a lot of time on the phone with me and told me how seriously they took the concerns of their customers. I appreciated her time and attention to this issue and she convinced me that she was focused on moving forward and making sure that everything was taken care of properly. She told me that she would speak with ****** and that he would likely come back to my house to re-evaluate my shrubs since 3 months had passed. She also told me that she would make sure that I received a quote that would have a discount reflecting my experience up to that point. ******* assured me that she would get back to me on Monday, 9/13/21, via phone, email, or text. I felt much better about the whole situation after the conversation ended. Unfortunately, I didn't hear back from ******* on 9/13, and decided to give her the benefit of the doubt and wait a few days. On Thursday, 9/16/21, I called and left a voicemail for ******* asking for a call back. I was very disappointed to not hear back from anyone that day. I continued to call and leave a voicemail asking for a call back on an almost daily basis until 9/27/21 to see if anyone would call me. I didn't hear back from anyone. In case there was something wrong with their phone system, I also sent emails to the address listed on their website on 9/18/21, 9/20/21, 9/21/21, 9/23/21, 9/25/21, and 9/27/21 asking for a call back. There was no response to my emails either. On 9/27/21, I called the number given on their voicemail for emergency tree service to see if anyone would pick up. ******* picked up and introduced herself. I gave her my name and said that I hadn't heard back from her and was requesting an update. The call disconnected before I could finish my sentence. I would like to be charitable and say that the signal was lost, but I know that she hung up on me. I tried calling back and the voicemail came on, so I left a voicemail asking for a call. Not surprisingly, I have heard nothing back since.While I don't normally try to contact a business everyday, I wanted to give them as much of a chance as possible to communicate with me and let me know what was going on. At no point did I express myself unprofessionally. I did let my landscaper know about my experience and he said that he would not be sending any more customers to Montoya Tree Service. Please stay away from Montoya Tree Service, they may say the right things, but the action and follow-through is not there. I don't want anyone else to have a similar experience.