Business ProfileforCulligan Water of Wheeling

12-2-23, I called *******************************. I told him that my Evo Whole House **************Free Softner had been taken from my home! ******** first statement to me was there was no other system in the basement besides the Culligan salt tank (which they were supposed to remove) and an old Culligan Reverse Osmosis system.I asked ******* if he wanted to stick to that story, he repeated there was no other system in the basement besides the Culligan salt tank and an old Culligan reverse Osmosis system. I asked him to pull up the paper work he had given me. A few moments later I heard him mutter under his breath oh s_ _t! He had found the paper work he had given me with 2 pictures that showed my Evo Saltless Water System under the stairs. Then he apologized and said he never noticed the tanks under the stairs.On that same day he left that paperwork with me, I asked him if they would take the old Culligan salt tank and he said yes. He told me he would contact Culligan and someone would contact me as soon as possible. Finally on 12-18-23 ******************* called me and asked if I could send him a picture of my missing Evo system. I sent a copy of the Evo brochure, invoice ($1672.40) & receipt ARS ($795.40) who installed the Evo System on January 28th 2023. The total $2467.40. Finally, ******************* called on 1-2-24 with a ridiculous offer of $600.00 then asked if this would be acceptable to me! In his next breath he asked me why I needed 2 systems, I thought how is this his business? But said calmly the 2 systems worked better together. I am a Senior Citizen, how could I be treated this way and for him to think this was ok? I called him a Thief and he said Im sorry you feel this way but please dont call us a Thief. I asked isnt that the definition of a Thief? Someone who takes something that does not belong to them? He had no answer. He said this was the best he could do and hung up the phone!This is the way you treat a Senior Citizens who had faith in you. Shame on you!