ComplaintsforProfessional Education Institute
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called this number as it was listed for Humana healthy horizons to get an insurance card number. Was told I would be charged a **** processing fee to receive my insurance card information over the phone. They charged my card and lied about who they were.Business response
02/14/2024
Hello,
We have reviewed the complaint regarding ID ******** and appreciate the opportunity to respond.
Financial Freedom Experts is not affiliated with Humana and cannot verify any charges that *** or *** not have occurred by Humana. Financial Freedom Experts is a program that was offered separately during an inbound sales call, including Terms and Conditions, on February 1, ****. There are no records of the customer contacting our customer service department to inquire about the program or charges. Because we want to have a positive customer experience, we have cancelled the order and returned $4.95 on February 14,****. Thank you.Initial Complaint
07/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company charged my credit card $4.95 for a service that I never signed up for. Committed fraud by charging my card with out my permission.Initial Complaint
06/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In March i ordered what was supposed to be a cell phone. When i called to cancel my order this company answered.I gave them my information from my debit card for $59.95 I've been in contact with them by phone several times. They seem to have an issue how or where to to send my refund. I would like an intervention to resolve this
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.