ComplaintsforRethink Electric
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I do not know how the company that I am fighting against is part of the company that I am paying called IGS Solar. They could be the builders and the other the paperwork people. Nevertheless, I had a salesperson come to my house and stated ht the state of ******** was encouraging people to get solar energy and the I could get solar for free at the time. Once the solar energy was turned on I got a ****. I started receiving bills and I knew it couldn't be totality free but I had no idea that I would be paying COMED and the solar people and I would also be paying more than my normal ****. So I decided to pay the **** when I received it after getting a late fee. The bills started out at about $56 then $85 and last ****. $101. I called about the **** when it was $85 and I was told that it was because of the energy that used. I then unhooked all of my electrical appliances with the exception of the refrigerator, stove and one television. I wanted to prove that this was a scam. So for the **** for **** I called about the $101 **** and I was told that it was hi because of the energy that I didn't use. I told the young lady that this was a scam and what would happen if I turned of the solar? I am unsatisfied with this and for something that was suppose to be free, convenient and beneficial has turned out to be a headache. I am tempted to go up on my roof and disconnect everything.Business response
08/09/2022
IGS Solar has reached out to the customer at this time to discuss their billing concerns. Putting customers first is one of the core values at IGS Energy, so they're committed to finding a satisfactory resolution for everyone.
If the customer has any further concerns, please let them know that they can reach out to IGS Solar directl
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.