Customer ReviewsforDesign Toscano, Inc.

Terrible product! Statue turned green 30 days after purchase. Zero satisfaction from Toscano! Do not purchase!! I would leave pictures if possible.

I ordered two push plates online 7/19/22 for a total of $49.67. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Then, I got a postcard saying Oct. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). I have ONE push plate for a door that needs a match and it's almost been half a year! Come on, I would have never ordered had their website been upfront that both plates weren't in stock. Really, really dirty.

I ordered a statue 5 months ago and at the time they were available and in stock. Here i am still haven't received it and come to find out it is backordered until December 9, 2022. They have my $79.00 plus shipping and have not contacted me whatsoever to update me on my order status. The interesting thing is they still advertise the product as being in stock. This seems like a scam business. They are more than happy to take your money and never deliver your product. I have asked multiple times for a refund through email and calling. I get placed on hold and passed around to multiple people and everytime i have to re explain my situation. Horrible customer service and will probably never receive the statue OR get a refund.

An item that cost over $1,000 arrived in a badly damaged box, so I said I had to inspect it in oirder to know whether I could take delivery or not. It was badly smashed up inside, absolutely not an item anyone would accept -- shattered. immediately started making a video of the damage and of the interaction with the freight driver. I called customer service (still making a perfectly legal recording) and told them I was refusing delivery -- they said as long as I took pictures and emailed the pictures, I would get a refund. I did this. I also got documentation from the freight company that they were unable to make the delivery due to the extensive damage of the item. An auto reply email appeared in my inbox, saying they would respond within 2 - 3 days.They did not. I sent more emails. Nothing. And now, I'm sure, they will try to tell me something about how they aren't obligated to issue a refund -- we'll see what they try and get away with, but they're not the only ones who record phone calls for quality assurance purposes. Maybe they're just used to getting away with theft. Guess we'll see. I'd like to see whether Design Toscano actually tries to get away with theft before I take this up with any other authorities, but you may wish to file an official complaint sooner rather than later.And, in case DT has the courage to respond, don't "reach out to me personally" to resolve this -- go ahead and let everybody see whether you do the right thing, or not, In my experience, when they say "let's talk about it in a separate email", that means they have no intention of doing the right thing. Your mileage is unlikely to vary.

This place is home russiuxell.com. I was sold a 12 foot skeleton but received a 6 inch one. I contacted the business. They will not refund my money for the amount I paid. This place must be stopped before it ***** others.

I ordered a set of 3 greek water nymps niches from Toscano...each were ordered one at a time. I charged them on my credit card each time. The first two came as promised and then the third one I ordered in August of 2021 was said to be on back order. My credit card was charged $64.62 for the product and shipping when I ordered it. Finally, 3 months later I see a charge (pending) on my credit card for $57.04 and ALSO an email saying that they couldnt charge my credit card because my card info. needed to be updated!? I called and talked with ****** who had an attitude in her voice from the beginning and told her I had already paid for this item and had been waiting for it for 3 months. She told me that was not possible because they do not charge for an item until it is "shipped" then she said it was in the warehouse waiting to be "shipped'. I told her that it was paid for when I ordered it and she just argured with me, then I asked to speak to a supervisor who wasnt available. the supervisor, *****, called me back and told me the same mess that ****** has said and when I told her that the product had been charged already on my account she said only the shipping was paid for, therefore, the pending charge was $57.04?? There is no charge for "shipping" on card in the amount of $7.58 only the $64.62. I again told her that the charge and the pending charge were both on my credit card and I was not going to pay for the item twice and she hung up on me! I called back to cancel my order ***** answered and said that their phone system was messing up and she couldnt transfer me (it was fine 5 minutes before). I told her to tell her supervisor that she should never hang up on a customer and to cancel my order and remove the pending charge.

Quality of product is slightly less than a "made in *****" catalogue item. Big over the top-looking items that arrive looking like a glued together piece of *****-podge. Many pieces broke shortly after unboxing. Don't recommend this company!