ComplaintsforHartz Construction Co., Inc.
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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am seeking a replacement of a dead tree that occurred before the 11 months reportBusiness response
05/16/2023
Hartz Homes takes any complaints or concerns seriously raised by our homeowners. We have reached out to this homeowner and hope to be able to resolve it promptly.Initial Complaint
03/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After many failed attempts to have Hartz correct problems their sub-contractors have created, specifically planting two parkway trees against Village ordinance, removing both trees, planting a dead tree, and not repairing both holes from the original two trees, they refuse to respond to my emails. I have asked for them to inspect the holes with me in person and they do not respond to my emails. Their customer service has been terrible and I have no way to get them to correct a problem they created when nobody responds. Please help.Customer response
04/19/2023
Complaint: 19612706
I am rejecting this response because: the tree was already replaced by Hartz. This one has not experienced a full year. My complaint is not currently about the tree. My complaint is about the depressions left from the previous two trees that they illegally planted against village ordinance. The pictures they took will not show the depressions left by the previous two trees. I have requested a meeting to show them the depressions but they refuse to respond to my emails anymore. Could BBB force them to meet me to show the depressions or could a representative from BBB meet with me to review the depressions?
Sincerely,
*********************Business response
05/08/2023
We appreciate the customer making ** aware of his concern. The superintendent walked the parkway, and it is free of depressions as shown in the photos submitted. All warrantable work has been completed and this case has been closed.Customer response
05/09/2023
Complaint: 19612706
I am rejecting this response because: the depression is still within the parkway. I requested a walkthrough to review the depression with the superintendent to be present. I am still requesting this to review the depression together.
Sincerely,
*********************
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Contact Information
9026 Heritage Pkwy
Woodridge, IL 60517-4939
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.