Business ProfileforLaser International Worldwide Moving & Storage

I paid this company $19,000.00 to ship my personal belongings via a container to ******, *******I received costs at the last minute that forced my relocation plan to become unaffordable, which also forced me to cancel this relocation completely.I did not hear from the representative *****, for almost 2 months. I had no idea where my belongings were and I couldn't not get anyone to answer or return my call during this time.When I finally was able to reach ***** again, I was informed that... despite a triggered a US Customs inspection that according to ***** never happens... happened to my container although it never left the **. Apparently, there was a cost associated with my container being scrutinized by US Customs.I was given a weekend to pick up my automobile and when I inquired about my other personal belongings, I was told they were in storage, but I would be charged to access them... in fact I would not be able to access them and needed to tell the storage facility which box contained needed items, they would find them and I would pick up that entire box. I could not access my stored belongings on my own.This was the final red flag and I hired a moving company to pick up my belongings from this storage facility. ***** called me at the last minute to let me know that I needed to pay another $10,000.00 in order to release my belongings from them. In other words, my belongings were being used against me in order to get this $10K, that I was not aware of until I decided to get my belongings out of Laser's control. In all it cost me $30,000.00 to go nowhere and I have no receipts to know where my money went and ***** explained they were not in the habit of revealing their partners. To this day I have no idea where that money went and what Laser did with this money overall. I also purchased insurance $5,000.00. Of course, my items were severely damaged or missing entirely. Despite filing a claim, I have yet to recoup one cent from this situation.