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          OWC has 1 locations, listed below.

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            • OWC

              8 Galaxy Way Woodstock, IL 60098-5900

              BBB Accredited Business

            Business ProfileOWC

            Computer Parts
            BBB accredited business

            Contact Information

            8 Galaxy Way

            Woodstock, IL 60098-5900

            Visit Website
            (815) 333-5006

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            Customer Reviews

            2.16/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            50 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/19/2000

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            8 Galaxy Way, Woodstock, IL 60098-5900
            BBB File Opened:
            3/28/1994
            Years in Business:
            35
            Business Started:
            10/1/1988
            Business Started Locally:
            10/1/1988
            Business Incorporated:
            10/30/2009
            Accredited Since:
            1/19/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • Other World Computing, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Business Management
            • Mr. Dyllon McKinney, Customer Service Director
            • Ms. Jennifer Soule, President
            • Mr. Lawrence O'Connor, CEO
            Contact Information

            Principal

            • Mr. Dyllon McKinney, Customer Service Director
            • Ms. Jennifer Soule, President
            • Mr. Lawrence O'Connor, CEO
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            50 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On February 13, 2023 I called OWC about purchasing a storage device for my PC. I spoke to a sales associate & explained the nature of my work as a digital *********************** the kind of computer and operating system it used, as well the software I routinely use. The salesperson asked for details about my PC motherboard, RAM, and CPU and GPU, which I provided. I explained I was interested in a **** because of its built-in redundancy. They recommended their Mercury Elite Pro Quad, which I subsequently purchased that day.On November 16, I noticed files being written to the Pro Quad were being corrupted. I immediately called their OWC support and explained the problem & was advised to immediately backup the files on it, which I began immediately. I called OWC again &was told that there were known issues between Adobe products and **** 5 (the scheme my Pro Quad used). He said I should reformat the drive as **** 4. Before I could recover most of the files the Pro Quad completely failed & I had to use a data recovery service to recover all the files that were not backed up. After I got the Pro Quad back from the recovery service I sent it back to OWC for repair. They shipped it back, unformatted so I called for assistance. A tech walked me through the process & told me to be sure I selected **** 4. I explained that **** 4 was not an option the software allowed me to choose. He was surprised by this. With no other option I chose **** 5. As soon as I started to move files to the drive it stopped working. After multiple attempts to fix the problem I sent it back a second time to OWC. They tested the drive and found no problems and sent it back to me (minus the cables I sent it in with). When I asked about the **** 4 issue, they said the Windows version of their software does not yet support **** 4, with no idea when it will, and still told me not to use **** 5. I am now unable to use the drive at all and asked for a refund which they denied.
            Read More
            Read 49 More Complaints

            Customer Reviews

            38 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bruce S

            06/19/2024

            OWC admitted in my complaint on here the sale price of an item is determined on the day the item is sold and shipped. They commandeered my item and kept both the item and my money without telling me anything at all by redirecting the shipping back to them. Apparently, they had sellers remorse and did not like the price they sold it for. They had possession of MY merchandise at that point and chose to steal it as opposed to letting it go for the agreed upon price already paid. Attorney General complaint filed in their home state still unresolved but Im hopeful. Issuing a refund several days later does not absolve crooked theft of someones merchandise. Nor does it absolve shady business practices. Nor does it absolve **** poor customer service. I had to call YOU in order to find out what was going on, but your greedy, money grubbing thieving employees were right on re routing MY package back to them. There is NO SHAME in this organization.

            OWC Response

            06/20/2024

            Hello *****, thank you for your feedback. As previously communicated, our ****************** of Sale states, "OWC reserves the right to cancel any order if there was a typographical error on the Site concerning the pricing or availability of any item you ordered when you placed the order." We did recall the shipment, and have processed a refund back to you. An order is considered to be still in "our possession" during the shipping process, as we are the liable party for that shipment, and the insurer of that shipment.
            Read 37 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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