ComplaintsforBull Valley Ford
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hi, I have attached a full detailed description of the issue with the vehicle I bought at Bull Valley Ford. I have had transmission issues ever since I have had it, and I am still having issues after 4 appointments, and talking with corporate. All service documents, receipt of purchase, and arbitration agreement attached. Thanks in advance,*******Business response
01/24/2023
we have spoken to ************** at length about a resolution. We Told him there was no warranty history of any transmission or other issues with the truck from the first owner. We also explained it was over 10K miles of ************** driving the truck before his first warranty claim. We also expressed we want to help him with the vehicle and would do the following as a good will gesture. Bull Valley Ford would pay for an extended powertrain warranty on his truck of 7 years 100k miles from the original in-service date. That would add 2 years and 40k miles to the factory powertrain to give him piece of mind that the trucks transmission would be covered. The other option we gave him was to trade the truck in towards something else. If he does that the current trade value is $33k, and Bull Valley Ford would give him an extra $3k above and beyond that towards a trade in for a total value of $36K. we have sent him some new vehicles to review and gone over the options and are waiting on his response. If he does decide to keep it, we would activate the extended coverage immediately as well as schedule service for the vehicle to try to verify and fix the concern. Attached is the warranty claims for the truck since it was new. ************** bought the truck on 11-16-2021 with ****** miles. We are hopeful to help ************** resolve his issue with his vehicle ASAP.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.