Customer ReviewsforSewing Concepts

Id shopped at the Carpentersville location a few times and was helped but never serviced. ********** limited to what could only be described as transactional. No interest in my projects or the products they could provide. No interest in me. They even serviced my machine.- but when I inquired about the s**** that was lost either in my sewing room or in my actual sewing machine, they couldnt tell me if it was or wasnt found.I recently decided to drop in and pick up some thread for a project I was excited about. After describing the project that potentially could use up to 50 different colors, it was met with a very less than enthusiastic oh. I was directed to an amazing ************* a spool thread sale. I naturally started digging for every color possible. The manager started taking out threads that I didnt need. I have 2 sewing embroidery combo machines, a serger and a *************************************** what used to be my living room. I assure you, I need thread. But some were for hand quilting. Now, Ill never understand hand quiltingbut I do know that Ive got two hands should I ever find the use for a ************* spool of thread. In our mostly one sided conversation, are grunts and mumbles even considered conversation? I mentioned that I had sent an email about my machine and I didnt receive a reply. Emails checkedohthats the other store. Does that store not answer emails? (They do not). I emailed 9/24. This visit was on 10/2. Email forwarded to the right email that still hasnt received a response.Essentially being a bored house-husband that loves to sew, I set all that aside and ventured out to the Woodstock location. What sewist/embroiderer/quilter/serger bored with lots of money man wouldnt drive several towns over for the chance of getting a ************* spool of thread? Even if its for hand quilting? I walk in- explain that I had been at the other store, explain why I was there, and with wonder in my eyes I stared into the blank gaze of a woman saying nope, no ************* spools of thread here.The next 20 minutes we spentoh..we is me and Mr ***** Bagswe pull out boltslook at patterns, compare colors.then we leave. Customers leave. Thats what they do. Im the type of customer that will tell you why Im your customerand why Im not. So, I did some research. Found owner emails on the Better Business Bureau. Found it odd that the emails listed several versions of a Sewing Concepts domains - but their current receive only no reply emails are sbcglobal Hmmm. Not one to back down, Im armed with a name. So I emailagaininquiring about ***** and or ***********************. Surely theyd like to know whats going on within their walls.Would it shock any one to know that the blank gaze that Id looked into was on the face of *****? Im not sure why I left every encounter with this company feeling unliked. Could be that Im a man. Could be that Im a gay man. Could be that I simply have a minimum expectation of consumer engagement and who I am and who I am not willing to give my money to- 50 cents spools be damned.Youve been in business for a while, my thousands and thousands of dollars spent on my little hobby may not even matter to you. It clearly matters to me. And probably to customers that enjoy respect, follow through, honesty.Ohand youd have seen more of my money, but when I watched you order the ruler that I needed from your Amazon accountit just showed me that I can cut out the middle man.One last thing50 cent spools sales has to be one of the stupidest decisions .ever. Quilters buy half completed quilt tops, scraps that should be used for dog beds, and everything in between. Wed pay 75 cents at least. Now, imagine if it was applied to my $50-************* thread spools. Maybe with the profits you could get the type of emails that have a REPLY button