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ComplaintsforRiver City Sealcoat & Asphalt Paving
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid $3,500 to have our driveway tarred and chipped. Our driveway is still nothing but rocks and weeds. The company said it would take a few months of driving on it for it to set up. It still has not and been almost a year. We have tried contacting the business on several occasions and no one answers the phone.Business response
07/18/2022
This customer has not contacted me once about their problem. I have been in business 42 years and always take care of my customers. I called the customer this morning and they did not answer, however I did leave a message.
Regarding the driveway, each customer is aware of what to inspect of with the tar and chip product and process. Having some loose gravel is normal and we always recommend to treat any grass sightings with weed killer and not to pull it. I explain to each customer the reason the county roads dont experience the same results is due to the number of coats they've had over the years, coupled with the regular traffic on them at higher speeds.
If this customer had called me first I would have taken care of their concerns without them having to file a complaint. If they call me back I will discuss how to resolve this with them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.