Business ProfileforBobs Septic Svc

Hired Bobs septic 5/13/24. Receipt from them shows owner (me) cleared the lid myself. Receipt also shows the size of the tank- 1250gal. While doing the job, handed me the receipt, I paid cash. I asked the guy if he could tell me the size of the tank so I would know for future deck building placements. He told me but also mentioned he could mark the size. I said that's not necessary since construction will be several years out but he said when he got the lid open, he could tell me the size. I agreed. My contractor was on site for another building project on site happening. I wanted him there to talk to them about the tank size since that contractor would be doing future buildings.Although the lid was already uncovered, the worker started probing the ground looking for the edges/sides of tank. While doing this he punctured the gas hose leading to my pool heater. Natural gas was leaking. Knowing where the lid was would have allowed them to give me immediate measurements. There was no reason to do anything more to find the edges of the tank. They could have mesured across the lid since they already knew the tank size,My contractor came over & asked what happened. After realizing he had hit the gas line, HE PUNCTURED THE LINE FOR THE 2ND TIME! He tried to tell me he couldn't see underground so he couldn't know he hit a line. But he knew he hit the line & did it again. He laughed, said imagine the mess when we hit an irrigation line- floods everywhere. Did all this while smoking!They left..Called the receptionist, she told me the owner would call that day. I called back the second day and was given the owners number since he never called.. He argued with me & told me to call back with the receipt total for the repairs. That totaled $450 & they told me they wouldn't help do anything to fix mistake. If they won't fix their mistake, i want a refund at least. It was a private install so ***** wasn't needed. He hit it twice, he knew what he did.