Customer ReviewsforTom Wood Honda

Tom Wood Honda service department is a joke! I purchased a car that I thought would be a great fit for me since the car I was trading in was starting to have issues and I did not want to deal with those issues. The car I purchased had problems within the first week and has been taken into the service department for the same issue 4 times and I thought the issue was finally fixed. It was not! I had to take the car in for a recall and at that time the car was starting to have some of the same problems again. The recall was similar to what problems we were already having. We were told we needed new tires also because the tires had uneven wear, due to the recall and the issues that the car had been in the shop for already, which again, was happening when we purchased the car. Funny though when the car was there just two weeks before for an oil change and tire rotation, the tire issues were never mentioned until we took it in for a recall. They ended up charging us $234 when it was a recall issue. This was after the almost $1200 toltal we were give to put the new tires on as well. They said I signed to approve the charges. I signed because above the signatures line it read,PREAPPROVED. To me, this meant the service was being paid by Honda, since the recall was in the mix as well. I contacted Honda Corporation and they did nothing either. The head over Tom Wood Honda service ***** *****, was only concerned about getting his guys paid, as he told me that was what I was paying for. His guys had to get paid somehow. I told him that was bull and he told me that was the way it works. So now I am stuck with this car that has been in the shop 5 times, adding up to close to a month altogether without the car and now also out of warranty, I would not recommend the *************** ********** in ******** to anyone. The salesman we went to was wonderful and helpful, just take the car elsewhere to be worked on. You will not be happy with the service **** at Tom wood Honda in And.

Negative stars for Tom Wood Honda of ********. They had my vehicle for a total of 9 weeks, charged four figures for the repair and clearly didnt care about the condition they left my vehicle upon return. I would have been fine with the money they charged had it been a quality and lasting repair, but the issue became intermittent after a month. I was so exhausted by their utter lack of communication and overall incompetence during my experience that I contacted American Honda to help sort out the issue. It is still ongoing and looking more and more like a waste of time. I bought my vehicle new from this dealership and had all major service work done by them, and my recent experience is telling me that they dont care about their customers in the least. Do yourself a favor and stay away from any Tom Wood Dealership.