ComplaintsforBirdy's Scooters and ATV's

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2023, we bought our grandson a 4-******* for Christmas. He rode it Christmas day. He went to ride it a few days later and it died on him, come to find out it was out of gas. In January rode once died, called the mechanic he said "check the wires" which were off, we fixed it. Couldn't ride it because it wouldn't start. Text owner he said it's the battery, brand new battery was put in in January. He said " I guarantee it's a simple fix" my son put it on the battery charger over night, nothing. Sat February 24,2024 the mechanic said "jump it from a car, I guarantee it's a easy fix" again "NO" We drove 2 hours and the mechanic said "it's the carburetor, sometimes their junk when we get them, sometimes you get a few rides out of them" he replaced the carburetor, charged the battery, made sure everything was tight. He rode it through the shop and outside, we loaded it back up and dropped it off at my sons that evening. Sunday February 25,2024 my son calls, my grandson rode it 20 minutes and it died, has gas. I'm so over having to deal with this every weekend. An Birdy's expect you to keep bringing it in so they can "tweak" it for one ride.

  Business response

  03/28/2024

  The customer brought th atv to us and it didn't have any gas in it they brought it again and we changed the carb we didn't charge them any labor or diagnostic fee either time they came and now they refuse to bring it back for us to find out what's going on with it so there is nothing we can do for them.  We don't do refunds.  If the customer wants the problem resolved they'll need to bring the atv to our shop, these machines are made in ***** they aren't $5000 atvs so the quality isn't going to be that of a more expensive machine.  Our mechanic has been servicing these types of atvs for years and knows what he is doing and the atv worked fine when it left but unfortunately we do not know how it's being taken care of after it leaves our shop.  We are more than happy to diagnose and fix whatever the issue may be but we won't be doin anymore free labor.

  Customer response

  04/01/2024

  Yes, *****'s did put a new carb on the 4 ************************* drove it in the shop and driveway. As for the comment on how it was taken care of, the 4wheeler was loaded from *****'s and driven to my son's house 2 1/2 hrs away we dropped it off and my grandson didn't ride it unit the following day for 20 mins before it died on him and couldn't get it started again.  When we call or text Birdy's all we get is "it's a simple fix, I'm sure it's the battery"  we have put a brand new battery in it, gas is full and it still won't run. They want us to keep bringing it back which is a 2 1/2 hour drive one way. This has been an every weekend problem with no solution except a waste of time, gas.  

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Yes, *****'s did put a new carb on the 4 ************************* drove it in the shop and driveway. As for the comment on how it was taken care of, the 4wheeler was loaded from *****'s and driven to my son's house 2 1/2 hrs away we dropped it off and my grandson didn't ride it unit the following day for 20 mins before it died on him and couldn't get it started again.  When we call or text Birdy's all we get is "it's a simple fix, I'm sure it's the battery"  we have put a brand new battery in it, gas is full and it still won't run. They want us to keep bringing it back which is a 2 1/2 hour drive one way. This has been an every weekend problem with no solution except a waste of time, gas.  
  
  Regards,
  
  *********************
  

  Business response

  04/23/2024

  Rebuttal Response 

  It is unfortunate that the customer lives so far away from our shop and that the customer is still experiencing issues with the ATV.  If the customer would like to contact our mechanic he can attempt to troubleshoot the new issue over the phone but the customer will need to be available and near the atv to follow step by step instructions so he can rule out different possible scenarios.  The customer does not have to bring the atv to us for service or diagnosis they are more than welcome to go to a closer small engine mechanic and have it diagnosed and the mechanic can contact us to let us know what they have determined is causing the problem and if parts are needed we can order and ship the parts to the mechanic or the customer so the issue can be resolved. 
  

  The customer drove 2 1/2 hours to purchase the unit and drove 2 1/2 hours back the first time when they didn't have to if they would have just put gas in the unit.  The second time the customer drove to us (which they initially refused to do) the unit had a bad carburetor which may have been caused by putting cheap gasoline in the unit instead of  our recommendation of only using premium gasoline specifically for making sure the carburetor stays clean.  We charge $45 to diagnose a unit when it comes in with the problem unknown and $89 an hour for labor however we did not charge them anything for the diagnostic or the labor of removing the carburetor and installing a new one.  Our mechanic drove it around our parking lot for at least 5 minutes to make sure it ran properly with no issues.

  Once the customer leaves our shop there is no way for us to know if the customer is properly caring for the unit or not.  We would possibly be able to determine what's going on now if the customer didn't refuse to speak to our mechanic but they will not talk to him clearly making it known they don't want help getting their ATV issue resolved.
  

  My guess would be the choke was turned on so it would start but not turned back off which will make the unit die out.  If they'd talk to us we could determine if the fuse is blown and needs replaced but it seems these very common and very likely issues aren't on the customers list of things they are willing to do for their son so he can enjoy the atv they drove 2 1/2 hours to buy and again just to be informed that it had no gas.
  

   

  Customer response

  04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The only thing Birdy's seem to want to focus on is the first time we took the *** to them it didn't have gas, which it did have gas when we loaded it from my son's. I've also told them it was on us that trip, yet they can't seem to let it go. When they replaced the carb the gas line was loose which caused gas to leak.   When we do speak with them all we get is "it's an easy fix" 'I'm sure it's an easy fix" and after doing their "easy fix" it still won't start then it's another 2 1/2 one way for a tweak.  The day they put the carb on Chase rode it in the shop and a trip down their drive, it wasn't a 5 min ride.  The right gas was put in the *** my son bought a gas can and wrote my grandsons name on it so they know it was for his ***.  The day the "new" carb was put on and the *** was loaded it was dropped off at my sons and my grandson road it the next day for 5 mins.  When on the phone with *** or ***** my husband is doing what they are telling him without anything happening, and yet we hear "I guarantee it's an easy fix"    This *** was a Christmas present for our 9 yr. old grandson, he's logged 5 hours on it.  When my husband told *** he's logged 5 hours on it, **** responds "5 hours is 5 hours"        We wasted money on an Christmas present that is now just sitting in the garage. 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a dirtbike for my son in December 2022. Got a good price I believe, it was already assembled(less work for us) and started right up. My son got to finally ride it March 15, 2023, when it started warming up. After 25 minutes of just riding around on flat ground, the rear sprocket completely busted off the tire. Bolts twisted, and rim unusable. I talked to a Birdies employee March 16 and was told it was covered under warranty and they would get with their manufacturer and get parts ordered. I was told April 5th that they had ordered the parts. So in May I asked if they had gotten any updates on my parts and no response. The same in July. Called the shop number Aug 16, no answer. Got a response in text, I told them the situation and was told they would get with the other person I talked to and see if he knows the status. Now another 2 plus months and no response

  Business response

  10/30/2023

  We have requested the parts from the manufacturer multiple times and keep being told they will order them but still have not received them, we will promptly follow up again regarding these parts.  ********** the parts are shipped from ***** and do take some time to arrive.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March of 2022 I purchased a motorcycle from them for a daily commuter. Through the transaction they explained that I could always call if I had any questions, or needed help and that I had a 6 month warranty. After purchase the battery was dead, as in not able to hold a charge, spark plugs needed replaced, carb needed replaced, counter sprocket shredded, countershaft is on the way to being stripped and needing replaced. The plastic fairings have fallen off as well as the shift level. Many of these of the issues leaving me stranded on the side of the road. A motorcycle with less than **** miles. **** I reached out to the business several times, the business had closed "temporarily". I recently found out that the business has reopened and after reaching out twice now. They're unwilling to help with a resolution. Ideally, I would like to have a full refund (total amount of loan $2,139.56) and return the motorcycle. Due to my own man hours and money I've put into something that was covered under warranty. I'd like to not have to deal with this issue or company anymore.

  Business response

  10/29/2022

  Customer accepted the terms and conditions but all the issues he is having are due to normal wear and tear as well as lack of maintenance.  The customer has not sent any emails, pictures,  or parts to be replaced by our warranty policy.  The customer must follow the directions to receive warranty parts which almost all issues are non warranty issues, with exception of the carburetor which is only covered for 30 days.  The customer can purchase parts from partskit.com and call us or email us with any questions or concerns.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a motor scooter online from birdysscootersandatvs.com on May 21 2022.. I have not received the scooter and have tried to contact them many times asking if I will receive the scooter or if I can have a refund I have received nothing not even a response about the issue. I believe I got ripped off.

  Business response

  07/22/2022

  This order has been refunded ded via electronic check which is still in the process of clearing. The product has been on backorder and our distributor has pushed the date back 2 or 3 times. Attached is a PayPal transaction showing that it is in process.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 12, 2022 date of transaction I was financed for a scooter that cost ******* total. The finance company has sent the full payment and while trying to get a status update, someone from the number for the company text back and said that they are closed at the moment because the owner is trying to get their dealer license back. The owners will not return calls or emails. I contacted the finance company and was told that the payment needs to be sent back to them in order to return my down payment of ******. If they dont send the money back or send me the purchase, I will still owe the money. Is this not illegal for companies to except payment if they are not able to provide the product?

  Business response

  07/27/2022

  We are stiil in business, our dealer licensed accidentally didnt get renewed due to a family emergency (heart attack ; amputation)  refund issued

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order online through Birdys Scooters and ATVs website on June 29, 2022 for a four *******. I paid through Affirm in the amount of $1709.86. I never received an email to let me know when I could expect the four ******* to be delivered so I contacted the phone number listed on their website. The answering service told me to text the phone number if they did not answer. I text the phone number and was told that the business is currently closed because they lost their resell license. Ive sent numerous messages, emails, and phone calls trying to cancel my order and get my money refunded, however, Ive received no answer. I just want my order canceled through them and my money back since I wont be receiving the four ******* due to their business being closed.

  Business response

  07/27/2022

  Birdys Scooters and Atvs is NOT out of business, we simply missed the renewal deadline for our dealer license due to the owner having a heart attack and having his leg amputated....... Because of this, the *** has advised us to not sell anything else until we are renewed.  We sincerely apologize for the inconvenience and here soon you can re-order

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am an 86 year old man and I gave *** at Birdy's Scooters ******* cash deposit on 5/17/22. I was told the scooter would be coming from Texas and would take a couple of weeks to arrive. I have been by the shop and its never open. I have to catch a ride so its very hard for me to do that. I had a friend of mine start contacting Birdys at the number I was given and after several attempts finally told by *** the scooter wont be coming until their dealer in ***** gets his license renewed?? At that point I just wanted my money back and *** said call my boss ***************************** which we did that very day, no answer and no voice mail. we sent text messages from 6/13/22. There was no response to messages or calls until June 20, 2022 when Melita answered her phone and agreed to meet us at the shop 1:30pm on Wednesday 06/22/22. My friend picked me and we set at the shop from 1:25pm until 1:45pm and she never showed. two more times that day she was in contact with my friend and even agreed to bring my money to her office and Melita never showed. She again is now not answering text messages or phone calls.I am attaching my receipt and the card *** gave us and the original quote of a price and delivery time...This is no way to treat anyone let alone and 86 year old man

  Business response

  07/28/2022

  Hello, this matter has been resolved as of 10am this morning.  There is no reason good enough as to why this customer waited so long for a refund.....after speaking to the customer (POA) and getting more details we have taken appropriate measures to ensure something like this does not happen in the future.

   

  Customer total refund was $1107 cash and I have attached 2 files showing the customer has received their refund. 

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two weeks ago, I purchased a scooter online which was listed in stock, but did not receive a **** of sale. I then contacted the business which stated it was not in stock, and that I would receive a refund. After having contacted them for nearly a week, I have not been able to reach them, nor have I received my refund (which was almost $3,000). I am not even sure as to whether or not the refund was issued. It is simply unethical for them to keep my money without me having received the product.

  Business response

  07/25/2022

    In regards to this matter it was refunded on June 26th 2022.  

• Initial Complaint

  01/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ongoing over 2 years the bike has been at there shop for warranty work . Nothing ever happens . Always get the run around . Nobody returns calls . 2 yearssss

  Business response

  01/25/2022

  Unfortunately we do still have this customers bike and are constantly requesting a new engine from the manufacturer and distributor but keep being told they do not have one in stocks. We have requested they order one but there is no eta. We will continue to work toward a resolution with the manufacturer. There is typically a charge of $100+ for the labor that goes into an engine replacement but we did tell the customer that we will provide this service at no charge if he wants us to handle the labor.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order Number 18510 on 7-20-21 Received product within a timely manner with no Manufacturer Certificate of Origin. After repeated contacts no certificate has been received. Without this certificate the product is useless. Cannot be titled and registered. Thus cannot be used, sold, etc. All requested info sent via text message and receipted by Joe at Bird's Cannot attach these.

  Business response

  09/27/2021

  This issue has been resolved.

  Customer response

  09/27/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 15894480, and find that this response/resolution is satisfactory to me. 
  
  

  Resolved satisfactorily.

   

  Regards,

  Andrew Costantino

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