![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEd Martin Auto Credit
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2018 GMC Sierra ****** from Ed ********************** back in December of 2023. I was basically told there was nothing wrong with the vehicle. I bought a warranty that was represented as a bumper to bumper with the exception of things like brakes and rotors, oil changes. The truck has had issues since I drove it off the lot. It has had transmission issues. I contacted the salesman and I was told that the transmission was learning my style of driving. I thought it was strange, but I thought its the newest vehicle I have ever owned. Fast forward to a little over a week ago, I had to take it to the dealership to have the transmission looked at because it has gotten worse. Since there I have found out that it has a broken motor mount and leaking cooler lines. I am also being told that a lot of the issues may not be covered by the warranty I purchased. With the warranty I purchased, I payed nearly $40,000. The salesman is now no longer with the company. I believe the truck and the warranty was misrepresented. Now, I am looking at a minimum of an additional $1100 dollars out of pocket. I am very unhappy with this business and this purchase. I feel that the repairs should be covered by the dealership. I also think that they need to explain their warranties better and more in depth.Business response
05/13/2024
Ed ********************** Automotive has come to an agreement with this customer to assist him in repairing his vehicle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.