ComplaintsforJN Tiling and Construction
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired JNTiling in March, 2023, to build a tile shower in our master bathroom. We paid the first payment to ********************* of $8,676.40 for scheduling and materials on March 10. Subsequent payments for Demo phase ($1,892.13) and Rough-in phase($2,892.13) were made upon completion of each phase. We were originally sold a complete **** waterproofing system with a warranty, but I was told the shower pan was back ordered. They decided to build a poured cement shower floor (without any discussion with me) instead of the **** floor that came with a warranty. They installed the shower floor and told me of their decision afterwards. A subcontractor was hired to complete the shower and made a mess of installing the tile- uneven grout lines and uneven floor surface. ********************* was made aware of this, and assured me the subcontractor had the skills to do the work properly. The sub then pointed out the framing was crooked, and he could not finish the project without materials. The sub packed up and left. The next communication from JN Tiling was to ask me for the balance of the project due to cashflow problems. I refused to pay for an unfinished shower that clearly needed repairs. JN Tiling has been given multiple opportunities to correct and finish this shower, with no communication from them since June 30. I would like to be refunded for materials that were paid for and not received- totaling $4,776.00. I had to pay another contractor to rebuild the mess left in my house. ********************* is not to be trusted.Initial Complaint
07/05/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
3/24/23 contract signed between Homeowner and JN Tiling and Construction.$14,229.00 total paid for remodel in increments.JN Tiling and Construction stated they would provide Demolition, clean-up, Shower remodel with vertical shower, niche, Rainfall shower system, GoShelf, Gold brushed fixtures and trim, and reuse of previous shower door.The remodel was supposed to be completed in May when the homeowners gave final check to business. As of 7/5/23 the shower is still not completed. The contractor stated that the previous shower door is unable to be installed d/t the grout being larger than the previous build and the door no longer being able to fit. The contractor stated that labor would be provided free of charge, but that the homeowner would need to purchase a new shower door system.This is the only attempt, apart from multiple verbal apologies, to resolve the continuous problems and poor communication surrounding this remodel.This contractor is constantly late, frequently reschedules meetings or job days, has poor communication with owners and workers/sub-contractors about tile choices, meeting dates and times or late arrivals, does not notify home owners of when workers will be showing up, homeowners have to constantly ask when the shower will be completed, the timeline for remodel has lengthened multiple times, and increased price of the remodel d/t the need for a new shower door that was not agreed upon previously.
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Contact Information
1450 S Wayne St
Angola, IN 46703-2191
Business hours
Today,7:00 AM - 9:00 PM
MMonday | 7:00 AM - 9:00 PM |
---|---|
TTuesday | 7:00 AM - 9:00 PM |
WWednesday | 7:00 AM - 9:00 PM |
ThThursday | 7:00 AM - 9:00 PM |
FFriday | 7:00 AM - 9:00 PM |
SaSaturday | 7:00 AM - 9:00 PM |
SuSunday | 7:00 AM - 9:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.