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ComplaintsforShepherd's Chrysler Dodge Jeep Ram
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for the diagnosis of a problem and they refuse to send me a 2nd copy of the service quotation.Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To Whom It May Concern: I am very disappointed with my experience with Shepard Auto. Earlier yesterday morning (9/2/21) I drove from Howe, Indiana to Auburn to have my car serviced, based on a recommendation. I brought in my 2014 Chrysler 300 to be serviced because cold air was blowing out from my heating/cooling system. We believed that the problem may have been a bad door actuator, so I purchased the part and brought it with me. After a service technician from Shepard examined my car, I was told that the left door actuator had been previously replaced and the tech noticed (without completely taking out everything) some damage to the housing from previous left replacement and said that he didn't want to replace the main door actuator in case something was wrong with it. I was given a verbal estimate of $**** to repair the problem. I paid $*** to have the technician diagnose the problem, but no repairs were made. I exited the parking lot at a low speed, but once I was on the road the car seemed to be "shaky/sluggish" when I tried to accelerate. While traveling on I-69 at 70 mph I realized there was an issue not only with my gas pedal but also an issue with my brakes. While approaching the Ashley, IN exit, somewhere I am familiar with as I am not from around here, I had to veer to the right to avoid a serious collision which could have resulted in injury or death. After spending more time on I-69 than I ever wanted to, knowing I had something going on with my pedals, I was able to exit I-69 and proceeded to try to stop and was unable to and pulled into an Ashley embankment to examine the pedals. I was shocked to discover that your service tech was careless and negligent when he completed his work on my vehicle. The tech's negligence could have resulted in serious injury or death to myself. It was a heart-stopping experience. My husband contacted you right after it happened, but I wanted to follow up in writing. I would ask that after you review this situation, you notify me of your plans to remedy this harrowing, regretful situation.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.