Customer ReviewsforClarity Pool & Patio

Please be careful hiring this business. The owner *** is quick to get out for a estimate. However, after that it is next to impossible to reach anyone. The installer duo arrived without calling. Thankfully my dogs were not in the yard at that time. Sadly, the biggest issue was that the unit they installed was installed improperly. They also broke the unit while installing it. No one told us about any of this. But they immediately mailed out a bill for a finished job. We had a different company out for another ********** caught the issues and brought them to our attention before we attempted to use the unit. Their installation would have caused a fire.A resolution was reached purely because we had to chase them down ourselves. Meaning, they pulled the broken unit upon our request & promised a full refund. The refund wasnt given until we called and said that we would arrive at a certain time an the check had better be there (our check was lost in the mail.) After being told that we would just need to continue to wait for the check (after it was mailed out weeks prior) and it wasnt possible to obtain a check in person for various reasons, magically there was a check there. Our next step was small claims courtthankfully after months almost three months of awful service, we were able to avoid legal action. Our desire to support a small business could have ended in disaster. Unfortunately this company has a habit of arguing when customers give an honest review online. For that reason, I hesitated to leave a reviewthe experience was too stressful to leave unsaid. I personally trust the reviews of others when looking up businesses. Hopefully this helps someone else avoid a terrible mess. Just be careful.

We appreciate your feedback.  One minor note, did let **** know via email ahead of time on which day and what time we would be out for the installation.  We apologize for your experience.  Our crew is a very experienced crew and one of our installers did make a mistake with your heater installation.  We take situations like that very seriously and addressed it with the team.  The individual that wired your heater is no longer with our company.  We were more that happy to install a new heater for you or to refund your deposit and remove the old heater.  We did mail you a refund and when it did not arrive in a timely manner, we issued a check at our store for you to pick up. While there are other items I disagree with in your email, the main fact is an employee made a mistake, we have addressed that issue internally, and also fully refunded your deposit.  Again, we are very sorry for your experience.