![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCivista Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Bank processed charge from expired credit card and incorrect t pin. Account needs to provide a list of all charges associated with * **** ***.Business response
10/27/2023
This is in response to your complaint filed with the Better Business Bureau of Cincinnati on October 20, 2023.
Due to the amount of personal identifiable information contained in the response, we are unable to post the details here; however, you will be receiving today or tomorrow a UPS overnight letter that contains the full detailed response.
Also, Bridget D*******, VP/Regional Manager, left messages for you on October 20th and October 21, 2023, to follow-up with you on the research and resolution of your complaint.
If you have any questions or concerns, please contact Ms. D******* at ###-###-#### or visit your local branch office.Customer response
10/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.