Customer ReviewsforAndy Mohr Avon Nissan, Inc.

I purchsed a 2006 Scion xA from ***************** on May 28, 2024. Once I got the vehicle home, I took it to my mechanic (I live an hour from ****) to get the oil changed and see if there were any repairs I needed to make. My mechanic contacted me saying that when he put it up on the rack, he could see extensive damage to the underbody due to extreme rust. There were holes and parts that were so rusted they were about ready to give out. He said the car was not safe to drive so I haven't driven it since. I contacted the Sales Manager and she would not do anything about it because she said I signed an "As-Is" agreement. The car was not even safe for me to drive off their lot, let alone to my home! I know that when they did the state required inspection (if they actually did one), they would have seen the damage to the structure of the car and would have known that they could not see it as is. I want my money back, all $6200! STAY AWAY FROM ANY OF THE ***************** DEALERSHIPS! The can not be trusted!

I purchased a 2016 Nissan Frontier in March 2020 from Andy Mohr Avon Nissan. I paid $3,995.00 for a CPO Wrap Warranty (the Gold, Security+Plus). Recently when I needed to use the warranty I was told that my warranty had expired. But I had a signed copy in my hand and it had NOT expired. Upon further research, I found out that one of their employees (who has since been fired) had voided the warranty the day after I signed it. I was never notified that my warranty was voided. They claim it was a clerical error. So I am paying (with interest) for a warranty that I did not have. Taking money for a product or service and then not providing said product or service is FRAUD. If it was a clerical error why didn't they refund my money?*******************************

Bought a 2021 Nissan Rogue from ***************** Nissan ***** bought a bumper to bumper plan also, put down ******* so as to have no questions. They still have me ****** payment with bumper to bumper plan included. They never printed out bumper to bumper plan, I assume it's inferior or they thought I wouldn't use it, wrong! Tire had s**** in it and I could call NUI of ******* to get authorization because I had no bumper to bumper warranty document. Called dealership and was told I didn't purchase it when I bought the car, wrong! I had vehicle oil changed and someone went in computer and pulled up and printed out my warranty. This is after purchasing tire for ****** out of pocket. So I call NUI of ******* and they say they have to deny claim because I didn't call prior, understandable but how without contract document and telephone number. I previously leased a 2020 Nissan Rogue from ***************** Nissan **** and they tried to rip me off in negotiations so I went to ****** Nissan to purchase my lease instead. I will no longer deal with anyone who shows tendencies to not deal fairly with customers. I am trying to make a claim with NUI of ******* now and only now I see what they cover or don't cover. They pretty much pick and choose what they will fix and what they won't fix. Before selling this the dealership should have a printout for what the company offers instead of selling a garbage warranty, ****** Nissan said they trashed the company which tells me the warranty was garbage but I will alert as many people as possible even after I get justice. I tried to take away one star review and it can't be removed.

I just bought a used 2015 VW Jetta from ***************** Nissan last week. The sales process was ok but delayed due to a mechanical issue with the key chamber where you turn the key. There was no real communication on it for week. I proceeded with trust . They delivered they car and it was raining so I will be honest did a quick review which was on Saturday. Monday I wanted to drive it to work to make sure its safe for my daughter. The car key would turn it was locked . It took 30 minutes . This now explains why one the keys the face me wad broken her. I tried to use. As looked deeper into the car every single tire was a different brand with different thread levels. When inquired about the key and tires twice I was told its a German car and it will start working over time. The car was as is so we delivered as is with a brands of tires in the car. Im scared to death of what else I will find. They are not ethical or honest in their dealing and Im sure this car has had more work than they reported . Its a shame dealers get away with this . My Carvana experience was 10 times better , more ethical , and honest.On used cars stay way from *****************. Will add photos later.

BUYER BEWARE! Sales team said MAF sensor was bad but failed to diagnose / disclose two other bad sensors. After several stalling incidents in the first week, I took the car to a local dealer who diagnosed and repaired. ***************** Nissan refuses to acknowledge any responsibility. When the salesperson says, "We're not in business to s**** over customers." You should be very wary.

I had the worst experience with this dealership. I scheduled an appointment with **** to test drive a vehicle at 2:30. When we arrived it was 2:12pm and the car was readily available when I pulled up. **** stoped me and asked who stopped me and said he just put the key up. When we asked them to pop the ***************** stated the hood was stuck and he had to get a mechanic to open it. It may take a while. We agreed to wait so he took the key back and came back and and stated someone else decided to test drive the car and they purchased it. This happened all in a matter of 15 mins. I called and spoke with the sales manager ***** who was rude, and condescending and had another person listening to the call. None of these individuals deserve to work for ***************** because they will tarnish the brands name

Bought a used vehicle from ***************** Nissan. Checked out the vehicle and did not test either key fobs. I was expecting them to work. Upon the way home stopped by the store. I realized I could not lock the vehicle using the key fobs, so I went into store and purchased batteries, still did not work. I call the salesperson and he told me you should of checked the key fobs before purchase. He said he did not know the key fobs did not work. I believe that is a lie. How do you lock the car door and unlock it only with the key. I am sure they knew they did not work and now are not wanting to make it right. So it is going to cost me $188.00 plus $75 for each key fob to be replaced. This is crazy and is really shady for a dealership not to make things right. I feel I was lied to and will not be doing business at ***************** again.

BUYER BEWARE!!!!I purchased a used vehicle from ***************** Nissan in **** and after one month my first payment the right front air shock blow. Cost me almost $2000 to get both sides repaired. Then it needed upper & lower rocker arms, then the compressor went out, then the tire rode arm broke, So far I have put into this vehicle close to $4000 in repairs and have only driven in for one month out of six. What bothers me the most is that they assured me that the car was in good condition and that I would not have any major issues with this car. When the mechanic removed the busted shock, it had been filled with that tire repair stuff to keep it inflated. They had to have known that the car was in bad shape, but they sold it to me with a smile on their faces. DO NOT GO THERE THEY ARE THEIVES WITH NICE SMILES! LIERS WITH NO INTEGRITY!!!!!

Our buying experience started with lies and has continued since we bought the car. First, the sales manager guaranteed there would only be one hard inquiry on our credit report. ONE! There was four. Then we bought the CPO Wrap extended warranty. Covers everything bumper to bumper, top to bottom. Glass is included in the warranty according to the paperwork. Nope! Warranty covers manufacture defects. That's not what the written warranty says. Then to make matters worse, we have to drive 2 hours for our first oil change. That's understandable as we were told the vehicle has to be in the system then we can take it to any Andy Mohr dealership to have the vehicle serviced. Nope again! The vehicle has to go back to the dealership of purchase every time. Our second free service cost us $60.00. I filled out a survey stating the problems we have had and I guess it fell on deaf ears. No one has contacted me to apologize, get more information or anything. Buyers from Andy Mohr are nothing but numbers. In my opinion, their motto is, "Sell the vehicle by any means necessary. Lying is an acceptable means of selling." Beware!!!