Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Andy Mohr Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAndy Mohr Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New Toyota cars, trucks and SUVs, pre-owned vehicles of all makes and models; automotive maintenance services, including oil change, tire rotation and replacement, air filters, brakes, transmission, radiator, battery services 

    Products & Services

    Toyota Avalon, Toyota Corolla, Toyota Yaris, Toyota Tundra, Toyota FJ Cruiser, Toyota Land Cruiser, Toyota RAV4, Toyota Venza, Toyota Tacoma, Scion IA, Scion FR-S, Scion tC, Scion iM , Toyota Camry, Toyota Camry Hybrid, Toyota Corolla Hatchback, Toyota Corolla Hybrid, Toyota Sienna, Toyota Tundra, Toyota 4Runner, Toyota Highlander, Toyota Highlander Hybrid, Toyota RAV4 Hybrid, Toyota Sequoia, Toyota Prius, Toyota 86, Toyota C-HR

    Business Details

    Location of This Business
    8941 E US 36, Avon, IN 46123-7957
    BBB File Opened:
    5/17/2006
    Years in Business:
    19
    Business Started:
    4/22/2005
    Business Incorporated:
    4/22/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Andy Mohr West, Inc.
    Business Management
    • Mr. Erik Spersrud, Director of Operations
    • Mr. Brad Todd, President
    • Mr. Andrew Mohr, CEO
    • Ms. Mariah Smith, Marketing Assistant
    Contact Information

    Principal

    • Mr. Brad Todd, President
    • Mr. Andrew Mohr, CEO

    Customer Contact

    • Mr. Erik Spersrud, Director of Operations

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Date of transaction or date of purchase was on August 3, 2023. The amount of money paid to the business so far includes Trade-In $3000 Down Payment $2000 5 monthly payments of $1000. The business committed to provide me with a reliable car. BZ4x 2023 started having battery issues on November 30th 2023. On the same day Toyota road assistant came and tow car to the dealer ************* location. **** reported to **, the sales manager. Toyota service department attempted to fix the car without success. While the car was at Toyota since 11/30/2023, there were notifications for battery drainage on 7 different occasions. Reached out for a meeting on 12/06/2023 without success. Please reference images of Car1-Car5 for battery drainage and failure. Attempt of battery drainage, 1st was 11/30/2023, 2nd was on 12/06/2023, 3rd was on 12/07/2023, 4th was on 12/15/2023. After Toyota headquarter sent a technician that attempted to fix the car with 3 more attempt without success.The car is not reliable so I do not want to keep it. *******************
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Raj T

    1 star

    10/26/2023

    Never buy the toyota electric BZ4X!!! Never buy a car from Andy Mohr Toyota in ******* Please read my experiences before you venture out to buy this car.First the connected services dont work, Toyota **************** does not help and the dealer is arrogant.Dealer thinks its not important and these issues are common and you have to live with it.Second the **** complimentary charging for a year will not work for free. Tried calling multiple times the so called Toyota Brand Engagement and also ****. They say everything is fine at their end, no issues, want me to put my credit card payment method and go on paying as you use. WHAT HAPPENED TO THE FREE COMPLIMENTARY CHARGING FOR A YEAR.Finally frusturated i went to the dealer saying its a month old and only 400 miles on it. Please take it back and I will buy a hybrid Toyota which is proven maybe.This is the real shocker for me - Sept 21 2023 the value of the car $48000.26th Oct 2023 with 400 miles on the ODOMeter its value is $28000 UNBELIEVABLE how this great dealer ******************************* IN, their greatest sales team of ** and *********************** can fleece of you all the money. one month of driving this car is ******. What is the rate of depreciation and how much profit targets these dealers like ***************** are aiming at Now i am stuck with this car , dont know what to do, regretting I bought a Toyota and very disappointed i went to a local dealer like ******************** very careful when you are buying as they dont care about customers, all they care about is making money and big margins on every sale whether buy or sale.FINALLY TOYOTA YOU MAY BE A GREAT COMPANY BUT YOU DONT CARE ABOUT YOUR CUSTOMERS AND TREAT THEM LIKE DIRT

    Andy Mohr Toyota Response

    10/30/2023

    With all due respect, ********************, you personally selected this car as your car of choice.  You chose to purchase an EV.  We helped you with the process and you left extremely happy.  You are upset because you have buyer's remorse.  You regret purchasing the car.  That is perfectly understandable.  And while we are empathic that you regret your decision to purchase an EV, we do not feel it is fair for you to take zero accountability for this purchase.  We will be happy to help you trade out of this car, but the deal has to be fair for both of us.

    Remember, you paid $39932 for this vehicle after a $7500 rebate, therefore it CANNOT be worth $48000.  Further, you were cut a check for $10000 when you consummated this transaction.  That explains your negative equity.  Again, we will work with you, but the deal has to be fair for both sides.  Let me know what you decide.

    Respectfully and sincerely,

    *********************

    General Manager

    Andy Mohr Toyota

    Local BBB

    BBB Serving Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.