Business ProfileforAndy Mohr Volkswagen of Avon

I began the process of cancelling my VW Drivesafe Warranty back on April 10, 2024. I received confirmation that my warranty was cancelled and the refund amount confirmed on April 12, 2024. After waiting the required 6-8 weeks, I then starting reaching out to *********** Finance to confirm, I was told the payment was never received. I then reached out to ***************** Finance and was told by ******* the request from VW was never received by their office. I provided a copy of all documents filed by me and the confirmations from the warranty company. I remained understanding and willing to wait as ******* expedited my refund. After no follow up, I reached out again. ******* stated the refund was sent to the lender on June 17. I have attempted to follow up with Finance and the General Manager. The lender has not received and I am no longer receiving correspondence from *****************. It has now been almost 90 days from the original confirmation and *********** Finance has not received payment. From: ***************************** <*****************************> Sent: Friday, April 12, 2024 4:54 PM To: ******************************* <**************************************>Subject: Re: ******************************* 2017 VW JETTA.CUSTOMER AGREEMENT CANCELLATION REQUEST [#*******] Good Afternoon,Thank you for contacting the **** Cancellations Department!Your cancellation request has been completed. The refund quote is: $1,235.62 Please allow approximately 6 to 8 weeks for your refund to be processed. Please be advised, the Selling Dealer is responsible to issue the Customer Refund.Contact the F&I office at your selling dealership for any/all refund inquiries.If there is a balance owed to your Financial Institution the refund will be applied to your principal balance. If you have any additional questions or concerns, we would be happy to assist. Regards,**** ******************** ******************************************************************** Dealers: **************** Customers: ****************