ComplaintsforRay Skillman Avon Hyundai

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my car in ******, *******, a different dealership. I live in ********** and chose ray skillman **** to do the service work due to locality. Since then Ive received a monthly offer to purchase my Santa **** Hyundai. Always in an envelope that looks like its a card from a friend and seemingly hand written with no return address in the upper left corner. Its deceptive. And purposeful. Ive probably had 10 of these. Ive called atleast 4 times at the dealership which is a different number than listed on the offer. ************. Ive never called this number. Ive called their direct dealership number. *****************, the general manager, is the listed person of contact. Every time I call and ask for **** they say he is unavailable but can they help me. They assure me hes a real person. All times I have asked them to remove my address and quit sending me these offers. They assure me they will. They have not. The last man I spoke with told me it was a marketing place they hire to do this. I find it unsettling for someone to solicit something I own. They know what I own. Its like when you get an offer to buy your house for cash and they send a photo of your house as well! Its intrusive. And unsolicited. Ive had a recent health issue and ***** I feel quite foolish, I thought my neighbor sent me a card. I even waited for the next day to open it. Really feel foolish telling you this but it was odd I took this to heart. What I want is to get off their list. Because ** apparently not capable of doing so despite my attempts and telling them if I got another one Id report them to the **** Bless your bones! *****

  Business response

  03/19/2024

  *****,
  

  We are sorry that you feel this advertisement is offensive.  We do not intentionally mean to upset you.  ***************** for sure is a real person.  His title is general manager of our **** Location. 
  

  Hyundai does also do offers to Hyundai owners.  With your proximity to our location I would image you are being solicited because you reside in our area of responsibility.  There are many many different advertising affiliates.  
  

  We hope your recovery goes well.

   

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.].  
  

  This isnt resolution.

   I would like to be removed permanently from their mailing list and their assurance they will do so followed by the action that I never receive another one. I dont care what their reasoning is, its unsolicited and just wrong that they think this is acceptable behavior to repeatedly try to buy something I own.  I should be able to opt out of this but they have given me no options despite my attempts thus the **** *****, just let me feel like I have one thing I can control in my life right now. 

  
  ***********************

  
  

  Business response

  03/25/2024

  Our system shows that we will not contact you by mail or email or phone. We do see three service visits from last year. We thank you for your business. 

   

  Have a great day! Hope you are feeling better soon. 

   

  Customer response

  03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The only correspondence I get from you are these third party purchase letters, I was told youve hired a marketing service for this. And I get a text that my car is ready, Im ok with the text. I expect the text.  I need to hear specifically I will no longer receive these purchase offers by mail.  Ive read and re read your statement and Im not getting that clarity from that response. Im worried third party correspondence does not fall under that.
  

  And thank you in regards to my health.  I suspect you are not bad people.  Im not a bad person.  I was born with ***.  I went thru all the proper channels to discontinue these mailings I called I think four times, every time I was nice, and it had gotten me no where and has wasted my precious time.  
  

  If you can reassure me I wont get another purchase offer for my vehicle I will let this go. 

  
  Regards,
  
  ***********************

  
  

  Business response

  03/30/2024

  I am sorry that we have not been able to please you by letting you know we have blocked you from receiving calls, emails or text and mail from our system. I hope you find this communication satisfactory. 

  Have a great day! 

   

  Customer response

  04/11/2024

  They have offered me things I didnt ask for. Removing my phone number ( I receive a text when my car is ready) email ( I dont believe Ive ever given them) , and address ( unclear if recall notices may come from the dealership).

  What I asked for was to be removed from their mail list of these incessant requests to purchase my car from a third party solicitor acting like them. I did not get that reassurance. In fact Ive received another.  The most recent letter was dated March 14th. I got another on Monday, April 8th. Attached is a photo of mondays letter and envelope. Its typed up as a personal letter to **** from ***************** the general manager in **** to reach out to the ****** family to buy our car.  Again.  Well its mailed from **********, ** so I know its not from ****. The contact phone number is out of area as well. 
  

  So I would prefer to have this listed as unresolved. I may pursue **************. Thank you, *****

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The issue that I have is that I am at the end of my lease and when I called at the end of January before I made my last payment they asked if I wanted to turn in the vehicle or buy out the vehicle I said I wanted to buy it and they told me thats fine I would have to come in and refinance the residual amount left to buy out the car and it also says that in my contract when the day came to go down there I called and asked where can I go to go do the paperwork wot finance the remaining amount to keep the car they said I dont have that option anymore because as of two weeks ago corporate is not longer doing that program I was never informed about this change nor was a letter sent to me advising me of this up coming change and they only gave me the option to pay in full which is about $3500 or turn in the vehicle or find a financier to write them a check to buy the car out I tried to find one I couldnt be approved and so i had to turn in the car on 2/26/24 I just feel that if its in my contract that I can finance the car to buy it out for the remaining amount it shouldnt matter if corporate is doing that program or not I have also paid all my payments on time so I just feel like I was taken advantage of and I also way over payed for the car the car is a Hyundai Elantra 2013 limited when I got it had ****** miles and it was valued at $6k at the time of the purchase but the financing was for $13k and now the car is valued at $1500 and the want me to pay $3500 for it I dont care about the price I just hate the fact that they didnt up hold there part of the contract by letting me by out the car when I held up my end and made all my payments for the past three years the people who I talked to were ******************************* the finance manager for the in house finance department and **** dont have his last name and he works at the **** branch they put me in a bad spot my just taking the car from me and not letting me buy it out as it said in my contract.

  Business response

  02/28/2024

  Thank you for your request. We are sorry that you may have the understanding that your lease included a guarantee that would allow you to finance the balance at the end of the term of the lease. We are always calculating our business needs and making changes to our business. Our leases do not include a guarantee to refinance the vehicle. 

  Thank you for your understanding. 

  Customer response

  02/28/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **********************************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Financed a used car on October 9th and noticed after purchasing its been wrecked and had a clean carfax report. Feel taken advantage of and ripped off. Stuck paying for a car that's been wrecked now

  Business response

  10/25/2023

  Thank you for contacting us regarding this complaint. 

  Ray Skillman has always been a transparent dealer in the ************ community. Reviewing your file on the purchase of the Preowned Chrysler 300 I do not see any notifications of an accident on either AutoCheck or Carfax. Both of these independent company's reports are a guide only. They only report what was reported to them and unfortunately it is not always a true reflection of the car's blemishes or previous repairs. I see you sent an email to the General Manger last evening about the hood alignment and the rear bumper color match concerns. As your email stated we are sorry that you did not discover the cosmetic condition of the vehicle until after the purchase. We had no intent to hid anything and we always allow the customers to inspect, and test drive every vehicle before the purchase process. It is very possible that the salesperson saw what you saw as you went through the sale process together and didn't notice these imperfections.  As your email said the car looks really nice but there are some noticeable concerns when you do a really thorough inspection of it. You can't really hide the paint or cosmetic condition of a car. So, we do not believe this is something we tried to hide from you or deceive you on.  The exterior condition is the main focal point of any vehicle and its transparent to all.  We would be happy to take a look and see if the alignment of the hood could be improved.  We did not do any body shop repairs on this vehicle, but we will take a look and see if it could be improved with an easy adjustment to the hood. As you are aware we do not warranty used vehicles on any paint or body issues, but we do stand behind the mechanical serviceability of the vehicle. We still want you to be a happy customer and we would be willing to allow up to $500 in labor to try and improve the body lines of the hood. Please contact ***************** if you would like to drop it off and allow us to take a look at it for you in the next week. 

   

  Thank you 

  Ray Skillman Avon Hyundai 

  Customer response

  11/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

  Business response

  11/02/2023

  We are sorry that our offer of good will is not satisfactory to this customer. We could not be any more transparent to the condition of any used car on our website, lot etc. 

  We offered $500 in good faith to assist in any additional reconditioning the customer may choose to do. The customer did inspect the vehicle, test drive the vehicle and accepted the vehicles condition during the purchase process.  Again, we want every customer to be happy with their purchase, but we do not feel we could have been any more transparent to the vehicles condition.  As the customer stated even the Carfax shows no known damage or prior accidents. I am not aware of any auto dealership that provides a warranty or guarantee to cover any cosmetic defects on a used vehicle. We strived to assist by offering the $500 assistance to assist the customer concerns. 

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a truck at ray skillman **** on May 7th. The same day we take it off the lot - they give us 4k for our trade and we put $1,000 down. (Purchased a warranty too.) We drive down the road and turn the ac to full blast and then glass shards start shooting out of the vents. **** sends a video to them. They promise to take care of it. We also discussed how there was a chunk missing out of the right front tire too. They promise to replace the tire. Fast forward a week- we get the truck back. No tire replaced and the mechanics scuffed up the steering wheel and the front dash interior when clearing the vents. We go over that the tire hasnt been replaced. We settle on Skillman writing us a $500 check for a single new tire. (Side note: replacing one tire is NOT recommended by tire businesses and EVEN STATES THIS IN THE VEHICLES MANUAL.) Random shards of glass still come out of the vents, just not as bad. We deal with it. Not even 2 months into having the truck it starts leaking oil. I call my local ***** dealer to find out they wont deal with the warranty company and then get told this by another mechanic as well. I call to explain the situation at hand with **** (the *** and that we just want to take the truck back. He discuses with **** some options. Option one trade in for a different vehicle on their lot with no extra charge (why would anyone want to do that after the issues we have had) or take the truck back, but I have to give them $1,000. We tell them we will give the truck back, but we arent giving them $1,000. We settle at $500. After discussing this situation with other family members, they remind me that we lost our initial trade as well. I asked **** for $3,500 ($500 less than what they paid for our trade) and not pay anything. He will advised he would let us return the vehicle and pay off loan without us paying any other money, but will not give any of our trade money back.

  Business response

  08/16/2023

  We are sorry that ******************* and ******************** experienced there service issues with the truck they purchased from our Dealership. We did service the vehicle after the sale and also did pay in good will $500 towards a tire replacement. A few months later you will see that they wanted us to buy the truck back. We agreed and attached is the bill of sale. We are uncertain as to why they are now requesting that we pay more for the truck than we agreed to. 

  Again we are sorry that the vehicle had an issue or two and we thought we had done exactly what the customer wanted by purchasing the vehicle back at a agreed value. Maybe there is a confusion as to where the trade value went. The sales tax itself was over $1600 dollars. There is also interest that had to be paid to the bank for the financing along with title and other fees associated to the purchase and finance of the truck. ******************* stated that the had to get rid of the debt to purchase a new home and we thought we were providing the customer a service that assisted them. We did not have to purchase the vehicle back at all. The truck was under warranty not sure why any shop would turn away work but that is ultimately up to them on how to run their business. 

   

  If you need any additional information please let us know. 

  Customer response

  08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  

  I never said I needed to get rid of debt to purchase a home. I said we were considering purchasing and I didnt not want my credit pulled again if we went the route of purchasing another vehicle through you. The ultimate decision was to not purchase another vehicle through you as I explained.
  
  A couple issues? There was GLASS shooting out of the vents. Your top mechanic did a terrible job when putting the dash back together when clearing the vents. Scuffing the steering wheel and dash up inside. The point of the tire is once again that you failed to keep your word. Yes, you sent a check, but again read the vehicles manual. It clearly states you should not change one tire. Then it starts leaking oil after only making ONE car payment. Once again if you truly have mechanics checking your vehicles then I dont think any of these things would have happened. 
  
  I am absolutely grateful that you took back a terrible vehicle that never should have been sold the way it was, but that does not justify that we ultimately are the ones that have been completely screwed over with nothing to trade in or assist in making a down payment for another vehicle.
  
  Also, at time of returning the vehicle ******************** and myself were definitely not satisfied. We expressed that we wanted money back from our original trade in which you declined, again.
  

  
  Regards,
  
  *****************************

  
  

  Business response

  08/21/2023

  We are truly sorry for the issues on the pre owned vehicle you purchased. We attempted to repair the issues as they were discovered. We attempted to offer solutions to your concerns. We did issue the check for $500 for the tire replacement. I do not know what you spent on a tire replacement but not too many individual tires cost five hundred dollars but ***be it did. Sorry if that did not cover the two tires you were later requesting. We felt that was a good compromise to the situation. Again sorry that a oil leak was later discovered also.  The vehicle did have a warranty and it could have been repaired. At that time you did not want that as a option and you requested we purchase the vehicle from you. We sold the vehicle on 5/06/23 for $26811.34 We agreed to purchase it back on 8/01/23 for $25321.60. That difference is $1489.74. We again are sorry that there were some service issues that came to light after the purchase of this used truck. Those could have been covered by the warranty provided to you but you requested and agreed to a purchase price for us to buy the truck back from you. There was a cost associated with that. Some fees and taxes are not refundable as we explained to you. Sales taxes being the largest of them. The dealership did not have to purchase the vehicle back and we did so in good faith that we were resolving your concerns as you requested. Buying the vehicle back or $1489.74 less than we sold it for *** seem like a lot, but with the remarketing costs and the market prices changing everyday we did participate in the costs of repurchasing this truck from you. The value was impacted on several changes. One, the additional owner titled to the vehicle. Two, the additional **** miles of use, and there are also new costs incurred with the remarketing or disposal of the vehicle just to name a few. 

  We did strive to accommodate you as requested by you. We are sorry if in hindsight the results are now not what you desire. 

  Customer response

  08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  You seem to be missing the point. You can say whatever you want to make your case sound better or make you sleep better at night, but the moral of the story is that you sold us JUNK and left us with NOTHING in the end. Youre a business that can do anything you need to truly make a situation right. There was GLASS shooting out of vents! The only mistake we made was not driving it back to return it to you the same day we purchased it. Thank you!!!

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Booked car in for service due to problems with engine on April 12, 2023. expected time frame was two weeks. dealership said due to the problems might take longer but on multiple occasions guaranteed me a date in which the car would be finished. most recent occurrence was guaranteed by 07/18/23. it has been 96 day or 3 months and 6 days with no sign or information of finishing soon. called 07/18/23 to see when car would be ready and Dealership push finish date back again to minimum 07/31/23. In car rental this has cost us $3,264 more than the repair cost due to delays, and $500 in missed money to work reimbursement. I have been more then generous with time required to fix the car. Desired settlement free of charge or heavy discount.

  Business response

  07/19/2023

  Thank you for the communication on this customers experience. I am sorry that this repair is taking some time. We always strive to accommodate customers especially those without transportation. I am sorry about the timeline on this repair. We are often restrained by several procedure requirements from warranty providers and or suppliers. The drive shaft was and still is on national backorder with Jeep. We have sent it out to have it repaired with a specialist vendor to have this delay expedited. I understand it is frustrating on your end and it is also on our end. We want nothing more than to have a great reputation and provide excellent customer service. Sometimes it is out of our control. We are sorry but we cannot produce the parts ourselves and when they are unavailable to the entire nation, we are limited by what we can do. I hope you understand we provide a service, and we are at the restraints of others to provide the parts it takes to repair your vehicle. 

   

  Thank you and again we are sorry for the inconvenience this has caused you.

   

  Customer response

  07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I understand if parts are on national back order, that the company has no control over when these parts are delivered. Though when the car was brought in it should have had a 360-point inspection within the first week to catch faults in the car such as these. I take my car to the dealerships to have these problems caught and fixed by trained professionals in a suitable time frame. If a thorough inspection was done at the beginning, then parts could be ordered in a timely manner and received in said timely manner even with a national back order.
  This brings me back to my original concern about how I am going to be compensated by the company due to the company's delays and extra, unnecessary expenses incurred from the extended nature of this repair. 
  
  Regards,
  
  ***************************

  
  

  Business response

  07/22/2023

  Sorry that we did not meet your expectations on the timeliness of the repairs. The entire industry is faced with longer and longer wait times for repairs. We do care that you were without your vehicle for a longer than expected and are sorry for any inconvenience this may have caused.  

   

  Thank you 

   

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I purchased a 2018 Hyundai Santa Fe from Ray Skillman Hyundai **** in April 2021. At the time of purchase we were offered and accepted an additional ******* mile extended warranty. For the past two years the paint on my ********************* Santa Fe has flaked several inches up the hood and on the roof. After deciding to research the issue randomly I found that there was a silent recall in place. I contacted the dealership and was told to obtain two quotes and submit to the dealership for approval. My husband visited the dealership to follow up on this issue and was approached by the owner ***********************. ****** proceeded to tell my husband he was a liar, stupid motherf****r and he obviously didnt know how to read. ****** has since blacklisted my husband and I from all five dealerships he owns in addition to notifying others he has relationships with to refuse service to us as well. We contacted Hyundai corporate and an expedite investigation into *********************** is in progress. The corporate office told us he cannot refuse us service but continues to do so. We are currently trying to find another Hyundai dealership to work with in the hope of having the issue fixed by the time the paint warranty expires at the end of 2023.

  Business response

  07/17/2023

  We do our best to do everything we can for every customer that comes through our doors. The customer experience and our reputation are very important to us.  That said, sometimes we meet customers we simply cannot please. Your husband was one of the most unpleasant customers we've ever had to deal with. I'm not going to get in to all of the details here but when you start threatening staff, using profanity towards employees, you are no longer welcome.  Your paint defect has to be handled by Hyundai and we encourage you to work with one of the other many Hyundai dealers in town to get it taken care of.
  
  
  

  Customer response

  07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new Hyundai Santa Fe (2023) from Ray Skillman **** on Jan-02. I took delivery on Jan-***** and with in 2 days, I got to know it has mechanical issues. It is really hear breaking and unacceptable that new Car has mechanical issues.Its responsibility of dealer and manufacturer to verify everything before selling vehicle to customer.Buying a new car is like a new member in the family; I cant explain the feeling but when it turns out to be faulty, it becomes a cause of big disappointment and frustration.I am already hypertension patient and this incident increased my stress level immensely. How could manufacturer and dealer can sell the new vehicle which is not fit for the use and can be risky for the driver too.It took 5 months of research to buy this car; there was 0% APR and very good discount going on that is why I bought this car in Hyundai year end sale event.

  Business response

  01/21/2023

  Thank you for your information.  

   

  We actually have already contacted Hyundai and are in the process of exchanging vehicles. Are are sorry that our customer has experienced a mechanical issue so soon in the ownership process. Mechanical issues are not always able to be seen for a future failure.  Again we are sorry that this issue has happened but we have addressed and I believe the customer is satisfied with the resolution. 

   

  Thank you 

  ***********;

  Customer response

  03/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/13/22 I purchased a 2015 Terrain for my brother to replace one that was totaled in an accident. My sister and I drove the vehicle, I asked the salesman if it had a second key/fob. He said he saw one in the cabinet. I had told the salesman on the phone how much money we had to spend. I would not drive 3 hours if they had to have their asking price. It was high. He contacted me back snd said they could get close. The headlights were bad and the sunroof was leaking. I asked them to check the sunroof to see if the drains were clogged, they were. I called the Service Manager at the dealership I retired from to check on problems with the sunroof and get a price on the headlights installed. He told me I was probably correct about the drain being clogged. The price the salesman brought back was no where near what we discussed. The Sales Manager **** came over. I told him what had to be fixed and what I could pay. He finally agreed, when I said I would replace the headlights, I wanted a bottle of touch up paint and pay $18,200.00 all tax and fees included. He came back and said yes. I told the salesman to get the extra keys. He came back a little later and said they were looking for touch up paint to match. I told him he would have to order it thru Ray Skillmans GMC Dealership. He then came back and said the Manager told him they were loosing money so they could not do that (it was not my fault they were loosing money which I did not believe). I told him to get the paperwork done, get the extra key/fob or we were leaving. Skip the touch up paint. Salesman hooked the extra key/fob, with the small piece of tape on it, with the one in the ignition. I asked if he got the extra key, he said yes, Ill pull the vehicle out for you. We left, drove 3 hours home. When I laid the keys on the counter I saw the little tape. I removed it and the key fell out of the fob. It was broken. The dealership employees had to know this. They told me We lost money, no key!

  Business response

  11/15/2022

  Thank you for the communication on the condition of the Key. I will be sending a check for the requested $150 on the broken Key.  

  Thank you for letting us know about your concern and we will get it mailed out to you today. 

  Have a great day! 

  ***********;

   

  Customer response

  11/15/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  However, I have not received the check as of today 11/15/2022

  Regards,

  *******************

  Customer response

  11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As of Saturday 11/19/2022, I have not received a $150.00 check from Ray Skillman Hyundai as agreed to settle my complaint. 

  Thank you,

  *******************

  
  

  Business response

  11/21/2022

  Thank you for providing this information. I have personally ordered the check to me mailed to this customer. Checks are not written from this location so it does take a little longer than a few days.  The check is being mailed and the customer should receive it any day now. 

  Thank you 

  ***********;

   

  Customer response

  11/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  I did finally receive the check for $150.00  

  I am done with Ray Skillman Auto Groups  for 

  Regards,

  *******************

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  traded a 2013 camaro for a 2017 camaro in march, salesman told me a man crying, brought the vehicle in because he needed money for wife in hospital, garage kept, no wrecks on car fax, ***************************** ***** for the car. after being wrestled with paperwork i noticed a blemish on body line, **** the finance manager took picture, told me to take her to their body shop and i complied, was told car had damage from a curb, was told 3 days rental car, told ray skillman, out comes you bought it and if we didnt catch it and you didnt, its your promblem, want me to turn it into my insurance company and said i didnt do this why should i pay. so i know what as is but they lied to me, i believe that car was there before i came around and they knew about damage, i also was told it was an employees car, but for ray skillman not to check the body and drive train scares me about this investment, and how they make customers pay for their mis fortunes, i never would of bought a wrecked car, i was duked, but for ray skillman to just pass the wrecked car to me and not fix it, is not right either.

  Business response

  06/25/2022

  Thank you for the communication about this situation. I have talked with the customer about the small cosmetic damage he has found on his preowned 2017 Camaro he purchased some time ago with ****** miles on it. The damage is near the drivers side door/fender. As in all of our vehicle sales small cosmetic issues are not something that we warranty. He is requesting that we repair it at no cost. I have made no promises at this point but I will take a look at it and see what we can do to assist. He believes the damage was there when he bought it. It may have been or it may not have been.  We strive to provide quality vehicles and some may have a small amount of door dings, paint scratches etc. That does not make them a bad car. Industry standards on buying a used car would make one believe a small paint issue on a 5 year old car is an acceptable way to represent a used car.  We understand how a customer can feel if they didn't see damage on a used car at purchase but returning months later and requesting repairs to be done also is not industry standard. We will strive to find a resolution both parties can agree with and we hope many more wonderful years of driving worry free.   

  Customer response

  06/27/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

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