![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforA&F Auto Sales, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought this vehicle at top book price, it was not actually running at that value. The vehicle started blinking the dash lights would blink like Christmas lights the headlights did the same and the engine would miss in time with the blinking. We couldnt even drive the vehicle at this point. We explained what was happening to *****************************, who said sorry its as is, you owe a payment and if you dont pay we will repo you have 24 hrs he said we were 10 days late on our payment but we were only 7 and we were trying to dispute any additional fees due on the vehicle because we already paid tip book value for a vehicle that we could not drive and didnt have the additional money in our budget to fix. We wanted to call it a wash we offered him to take the vehicle back and forgive what we owe. He refused. He then said after a few days that if we did not return the vehicle to him immediately he would come tow it and gave us a $500-$5000 estimate for the fee of the repo. We then drove the vehicle to his lot. I filmed a shot video as I pulled in of the blinking and to document any nasty words he may have for us when we showed up. The lot was empty we left the van and left the property and ended the video. A few days later we got the letter I attached in the uploaded photos which stated that he was going to resell the vehicle and if he made enough that would go toward our debt or if we wanted the vehicle back we could pay $1079.75 which is now our balance. After financing $719.99 (including dmv fees that was covered through our financing agreement and the $500 principal we still owe). We were obviously confused as to why the balance increased so much so we called him. We let him know we did not and could not afford to take the vehicle back and that ethically he shouldnt resell the vehicle and scam someone else like he did us. Then we asked why theres was an increase in our balance and he said that he charged us $350 to repo the vehicle even after we delivered
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.