ComplaintsforAADCO, Inc. Alarm & Communication
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have spoken to this company four times in reference to a communication error that has been occurring on our fire alarm panel since March of this year. We have been told that they were coming out to fix it and no one has ever shown up! Their monitoring service which has already been paid for the continues to report the problem weekly, but they will not come out and fix it. We can no longer accept the, "we'll look into it" response with the safety of our facility at stake. This is not the first time this issues has occurred with their system and the repair clearly did not resolve the issue! As the service tech only performed the same steps I was instructed to do to over the phone to silence the alarm and the fee we paid was in no way commensurate with the service provided. No attempt was made to locate the cause of the issue and thus it continues!Business response
05/24/2022
*******,
I spoke to Pastor *************************** this afternoon and got everything squared away. We will be running a service call out to his church tomorrow to update his outdated communicator for his fire alarm system. I also wanted to let you know that the phone number that you have listed in your email to me for Pastor ******* is incorrect. The correct phone number for ****************** is ************. If you have any questions please let me know.
Regards,
**************************
AADCO, Inc.
************
Customer response
05/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.